About Marches Energy Agency

Marches Energy Agency is an independent charity who for over 25 years have delivered practical solutions to reduce fuel poverty and cold homes, promoted energy reduction and encouraged low carbon solutions for homes and communities. For a full range of our activities see www.mea.org.uk

We are a values-driven organisation with a vision of low carbon homes and communities for everyone, without fuel poverty. We place professional integrity and customer service excellence at the heart of everything we do. Our staff & volunteers are our most precious resource, and we will empower them to bring about change and help us make Marches Energy Agency a great place to work. We are committed to serving our local communities & supporting them to enact meaningful change to decarbonise and achieve net zero.

Marches Energy Agency is an Equal Opportunities Employer and committed to equal employment opportunities regardless of age, gender, disability, race or ethnicity, sexual orientation, or faith.

Community Project Manager - Herefordshire

Location: Home based, with regular travel to our Shrewsbury office for training, travel to meetings with community partners and attendance at events in Herefordshire. Hybrid working is also an option.

Duration: Permanent

Job Purpose

We are looking for dedicated and driven Project Manager to head up the development of our activity in Herefordshire. With strong development and networking skills you will be an in-person presence across the county, working with partners to support communities facing the impact of the energy crisis and making the transition to net zero.

You will train and mentor community groups to provide energy advice in their communities, building their skills and connecting them to specialist help where needed. Whilst this role has primarily a community focus, there will be occasions where assistance is required to support householders with advice directly in their home or over the phone.

As part of a major new project, you will work closely with staff undertaking similar roles in Shropshire & Derbyshire. You will build on existing project activity in Herefordshire, and the post-holder will require strong networking and development skills to make and build on connections across the county.

KEY RESPONSIBILITIES:

Manage delivery of advice services in Herefordshire – including home visits, events and other activities
Develop partnerships and connections and nurture existing relationships e.g. with the Council, Housing Associations, community groups etc.
Identify new opportunities for work and develop and sustain new funding relationships
Build a network of Community Energy Champions by training community groups around Herefordshire. You will work with a range of groups and volunteers from those wishing to informally advise neighbours, family and friends, to those wishing to make a substantial, regular commitment. Groups may be motivated to improve people’s quality of life, reduce carbon emissions or both.
Organising and delivering energy training sessions in the community.
Supporting groups to provide advice in the community, for example helping them resource and promote drop-in energy advice sessions and mentoring and supporting these sessions.
Build a good knowledge of the support available to people, signposting and referring on as needed.
Provide high quality, tailored energy advice and support for vulnerable householders in Herefordshire.
Ensure the provision of excellent customer service and the highest levels of customer engagement are delivered to meet MEA standards.
Complete all necessary administrative requirements and record keeping, including completing accurate CRM records for all customer interactions.
Understand and work to meet funders requirements; for example, targets or record keeping ensuring funding claims are maximised.
Comply with all Health and Safety standards and requirements to ensure the safety of yourself, colleagues, volunteers and customers.
Undertake training where required to comply with MEA standards and further knowledge and skills.
Any other duties commensurate with the role.

Person specification

Essential

Proven experience in developing new work and building relationships
Proven ability to foster and maintain productive working relationships with colleagues and external contacts with a broad community of interests.
Proven ability to deliver training and mentoring in an informal setting.
A strong commitment to supporting Herefordshire communities
Proven track record of excellent organisational, negotiation and interpersonal skills.
Demonstrable knowledge and commitment to deliver excellent customer service and deliver quality services.
Proven ability to prioritise and manage a diverse, complex and time critical workload to deliver results.
Ability to use own initiative, while also able to work as part of a team.
Good ITC skills.
Demonstrate the ability to think clearly and the ability to communicate effectively at all levels, internally and externally.
Ability to meet the travel needs of the post, which includes being able to travel to community settings throughout Herefordshire including evenings and weekends, as well as regularly to our Shrewsbury Offices.

Desirable

Good knowledge of Herefordshire communities and community groups.
Marketing and social media skills.
Proven experience of delivering outstanding energy advice to vulnerable customers and communities, including in the home.
City & Guilds Level 3 In Energy Advice – or a willingness to work to this level (training will be given if not already held).
Knowledge of energy efficiency improvement measures.

Salary: £30,000 FTE

Hours: 21.75 – 36.25 hours per week, flexible working considered. To including frequent evening and weekend work to suit the role.

Applications will be considered on a rolling basis with a final closing date of 9am Monday 21 July 2025. We reserve the right to review applications before the deadline and may close to submissions before that time.