EV Operations & Maintenance (O&M) Manager

About Joju Solar

Joju Solar is a leading UK designer, installer and operator of renewable energy technologies, specialising in solar PV, battery storage and electric‑vehicle (EV) charging infrastructure. We partner with local authorities, businesses and homeowners to accelerate the transition to a zero‑carbon future.

Role Purpose

We’re looking for a hands‑on EV O&M Manager to lead our growing team of coordinators and project managers who keep our portfolio of public‑sector charge points running. You’ll balance day‑to‑day reactive tickets with strategic improvements that scale the service – from onboarding subcontractors to rolling out smarter digital tools – while ensuring we hit customer SLAs and deliver industry‑leading uptime.

Key Responsibilities

Reactive maintenance - Provide escalation support for urgent faults and guide the Reactive Maintenance team; step in when necessary to ensure network uptime.

Planned maintenance - Oversee the Planned Maintenance team, ensuring the annual PPM schedule runs smoothly and supporting on complex issues.

Subcontractor management - Map coverage gaps, recruit and onboard new regional subcontractors, negotiate rates and hold regular performance reviews.

Process & efficiency - Run time‑and‑motion and route‑optimisation studies; redesign workflows to cut travel time, mileage and admin costs.

Data & reporting - Provide oversight and direction for the data analyst producing charger‑usage reports; use insights to drive service improvements.

Systems implementation - Lead the introduction of a service‑desk/ticketing system and mobile workforce platform; champion other tech that improves visibility and efficiency.

People leadership - Line‑manage a team of O&M coordinators and junior engineers: coaching, objectives, training plans and annual reviews.

Budget & commercials - Own O&M P&L, set budgets, approve purchase orders and track spend against targets.

Essential Skills & Experience

• 3 + years managing multi‑site operations or maintenance in EV charging, utilities, fibre, telecoms or comparable field‑service environment.
• Demonstrable success recruiting and managing subcontractors and internal teams.
• Proven track record introducing new digital systems (e.g. Helpdesk, CMMS, route‑planning apps).
• Full UK driving licence and willingness to travel.

Desirable

• Electrically trained.
• Experience with EV charger back‑office platforms (e.g. Monta, Swarco, Fuuse) and OCPP protocols.
• IOSH Managing Safely or NEBOSH General Certificate.
• Prince2, APM or similar project‑management qualification.
• Familiarity with public‑sector frameworks and reporting requirements.
• Comfortable analysing large data sets and turning insight into action.

Key Performance Indicators (KPIs)

1. Network uptime (≥ 99 %).
2. SLA response & fix times.
3. First‑time‑fix rate.
4. Subcontractor coverage & performance score.
5. Planned‑maintenance completion vs schedule.
6. Cost per work order / budget adherence.

Package & Benefits

• Salary: £ 50,000 – £ 55,000 (DOE)
• 25 days holiday (increasing to 28 with level of service) + bank holidays

Joju Solar is an equal‑opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.