EV Operations & Maintenance Administrator

About Joju Solar

Joju Solar is a leading UK designer, installer and operator of renewable‑energy technologies, specialising in solar PV, battery storage and electric‑vehicle (EV) charging infrastructure. Our Operations & Maintenance (O&M) team keeps hundreds of public‑sector charge points running for councils across the country.

Role Purpose

We’re looking for an organised and proactive Administrator to be the nerve‑centre of our EV O&M service desk, with a primary focus on reactive maintenance. You’ll triage incoming tickets in Freshdesk related to faults and issues, coordinate responses with engineers and subcontractors, and ensure that customers stay informed. If you thrive in a fast‑paced environment and love turning chaos into order, we’d love to hear from you.

Key Responsibilities

• Ticket management - Monitor Freshdesk queue for reactive maintenance tickets, categorise and prioritise faults, assign to engineers/subcontractors and track through to resolution.
• Customer updates - Provide timely progress updates to council clients and internal stakeholders via email, phone and Freshdesk automations.
• Reactive scheduling - Coordinate urgent site visits with engineers and subcontractors; support route optimisation and job sequencing.
• Data entry & QA - Ensure all site notes, photos and parts used are accurately logged; chase engineers for missing information.
• Reporting - Generate weekly ticket‑status dashboards and monthly KPI packs focused on reactive issues for the O&M Manager.
• Procurement admin - Raise purchase orders for subcontractors and parts; process invoices and track spend against budgets.
• Document control - Maintain up‑to‑date asset registers, certificates and guarantee records in SharePoint.
• Continuous improvement - Suggest tweaks to Freshdesk workflows, canned responses and automations to improve customer experience and efficiency.
• Phone calls - Answering calls from customers and dealing with their queries
• Invoicing - Raising invoices with our finance team based on work completed.

Essential Skills & Experience

• 1–3 years’ experience in a service‑desk, call‑centre or maintenance‑admin role.
• Confident user of Freshdesk (or similar ticketing / helpdesk platform).
• Excellent written and verbal communication skills; comfortable speaking with engineers and council officers alike.
• Strong multitasker who can juggle competing priorities in a fast‑moving environment.
• Solid MS Office / Google Workspace skills; advanced Excel or Sheets a bonus.
• High attention to detail and a passion for tidy data.

Desirable

• Knowledge of EV charging, utilities, telecoms or field‑service operations.
• Experience with route‑planning or workforce‑management tools (e.g. RouteXL, BigChange, Workforce).
• Basic understanding of electrical terminology (circuit, RCD, 3‑phase, etc.).
• Full UK driving licence.

Key Performance Indicators (KPIs)

1. Average first‑response time to tickets.
2. Ticket SLA compliance (response & resolution).
3. Data‑quality score (completeness & accuracy).
4. Customer satisfaction (CSAT) rating.
5. Invoice / PO processing time.

Package & Benefits

• Salary: £ 26,000 – £ 32,000 (DOE).
• 25 days holiday increasing to 28 with length of service + bank holidays

We are seeking someone who can start as soon as possible.

Joju Solar is an equal‑opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.