Customer Service Team Leader
Warmworks
We have an exciting opportunity for a motivated and customer focused Team Leader to join our
Customer Service team based in Edinburgh.
To succeed in this role, you should have proven experience in supervising or leading a team within a customer service environment, along with a strong passion for coaching and people development. You will be responsible for guiding and inspiring your team to consistently deliver high-quality service while meeting key performance targets.
Your responsibilities will include:
- leading, motivating, and supporting the customer service team
- managing and monitoring KPIs, reporting and customer service processes
We’re looking for someone who is self-motivated, personable, and approachable, with the ability
to build a strong team spirit and maintain high morale. You’ll lead by example and create an
environment where our people feel empowered to succeed and provide the best possible service to
our customers.
We care about our colleagues and appreciate the work they do, in return we offer a generous
benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank
holidays plus a day off on your birthday, a competitive pension scheme, social events to
celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee
recognition scheme and employee assistance program. Our team enjoys a supportive and friendly
working environment.
For further details, please see our job information pack. To apply, please submit your CV and covering letter, along with our application form and employment monitoring form, by 9.00am on Monday 19 May 2025.
About Warmworks
Warmworks is committed to providing affordable warmth to homes, families and communities across the country. Since 2015, we have helped tens of thousands of people to better manage their energy use and live warmer, happier, healthier lives.
Warmworks is dedicated to providing an inclusive service that takes account of our customers’ individual needs.
We were founded in 2015 as a joint venture partnership between Energy Saving Trust, Changeworks and Everwarm.
Warmworks is committed to providing affordable warmth to homes, families and communities across the country. Since 2015, we have helped tens of thousands of people to better manage their energy use and live warmer, happier, healthier lives. Warmworks is dedicated to providing an inclusive service that takes account of our customers’ individual needs. We were founded in 2015 as a joint venture partnership between Energy Saving Trust, Changeworks and Everwarm.
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