Retail Support Volunteer

Wildfowl and Wetlands Trust

WWT Caerlaverock, Dumfries

Volunteer • Part Time

www.wwt.org.uk [email protected] 01453891231 Natasha Gornall

Sectors: conservation & wildlife

Closing date: Not specified, apply soon!


By providing excellent customer care in our shop, you will be encouraging our visitors to support the wider conservation work of WWT.

In this role, you could be helping out with a wide variety of tasks including:

  • Help provide a warm, friendly welcome to all visitors, answering queries about the Wetland Centre, WWT and retail products.
  • Process sales and take customer payments through the till.
  • Attend briefings or read updates to keep up to date with developments across the centre.
  • Assist with receiving deliveries, merchandising and displays, and keeping the shop floor clean and tidy to best present products and ranges.
  • Completing any necessary training

To carry out this role, you will need:

  • Excellent verbal communication skills
  • Good listening skills, with the ability to adapt your approach to suit your audience
  • A confident attitude and/or experience of successful face-to-face contact with the public
  • Commitment to excellent customer service
  • An interest in and enthusiasm for the work of WWT
  • The ability to work under your own initiative under the direction of the Trading Supervisor
  • Commitment to undertake relevant training

How will you benefit?

  • This is an excellent opportunity to work within an internationally important wetland site.
  • Suitable uniform and a name badge are provided to all regular volunteers
  • Discount is available in the cafe and shop on the days of volunteering
  • Training opportunities will be provided

We need a Retail Volunteer one day a week. To ensure a positive volunteering experience for you and to provide a helpful contribution to the organisation, we hope you will be able to volunteer with for us for at least three months.


Find out more & apply