Glastonbury Festival Coach Officer

Brighton Peace and Environment Centre


Volunteer • Part Time Becca Freeman

Sectors: environmental policy & campaigning

Closing date: Saturday, 19th October 2019  

Role Title: Glastonbury Festival Coach Officer
Reports to: David Fielder and Rebecca Freeman
Responsible to: Rebecca Freeman
Conditions: Volunteer, from October 2019 to Mid-August 2020

Key Purpose of Role:

Our Glastonbury coach service is one of Brighton Peace and Environment Centre (BPEC’s) biggest fundraising activities and is essential to our charity retaining its position as one of the oldest environmental organisations in Brighton. Last year we sold more than £17,000 in tickets and transported more than 1000 people. Your job would be to manage the Glastonbury Coach Service to ensure effective and profitable running of the coach service.

Principal Responsibilities:

  • You will be expected to work as part of the Glastonbury team to ensure that BPEC lockups volunteers are given safe, timely and reasonably priced transport to the festival.
  • Work with Big Lemon, coach providers to ensure that coach tickets are sold at a reasonable price and that the service remains profitable.
  • Communicate with the other members of the Glastonbury coach service team to ensure that marketing is being distributed effectively and on time.
  • Respond to passenger inquiries
  • Liaise with Glastonbury festival organisers in booking coach parking and ensuring compliance with festival regulations on passenger entry.
  • Research businesses attending the festival and promote the Tuesday early worker service to them.
  • Help coach marketing team plan and undertake actions from the marketing plan – such as writing and distributing press releases, on-line adverts, fliers and posters
  • Adjust ticket numbers in line with sales on website and cancel coaches as appropriate to ensure a healthy profit
  • Deliver a friendly, helpful and informative service
  • Create manage and distribute passenger manifests
  • Communicate frequently with our lockups volunteer coordinators to ensure that volunteers transport gets them to the site in time for their shifts and that changes to volunteers lists are reflected in coach manifests.
  • Organise the distribution of coach routes and vehicle passes
  • Help passengers safely board coaches and ensure the timely running of coach departures, organise stewards from our pool of Glastonbury volunteers.
  • Sell coach tickets and help coordinate the collection of cash at the festival
  • Assist the Camp Coordinator in the smooth running of the kitchen and camp at the festival
  • Promote the coach service at the lockups and while at the festival.

Development Opportunities

  • This role is an excellent entry point for anyone looking to work in event planning, logistics and third sector fundraising/campaigning. Former volunteers in this role now organise their own festivals and work for some of the most important campaigning organisations in the UK
  • The possibility of ongoing involvement in working with Glastonbury festival
  • The opportunity to get a unique, behind the scenes view on how the largest festival in Europe operates.

Essential Skills and Experience

  • It is essential that you are experienced in using spreadsheets and able to manage data, and formulas in excel and google sheets.
  • Computer literate, good Numeracy and literacy skills with an excellent eye for detail are an absolute must 
  • Logical and methodical approach to problem solving, able to manage customer expectations and resolve conflicts, aiming for a fair outcome.
  • Organised with good communication skills
  • Calm under pressure – in the weeks running up to the festival it can get extremely busy
  • Experience of marketing and online social media is highly desirable
  • Interest in environmental issues

Expected Time commitment

October – March approx. 4-5 hours a week, 1 hour in the BPEC office

March – June minimum commitment of 10hrs per week (potentially split between two volunteers), minimum 3-4 hours in office

August-Sept approx. 2 hours a week max

This role requires an ongoing commitment; please do not apply if you do not think you can give the time required. The role can be done remotely but applicants must be able to come to the central office in Brighton as above.

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