Visitor Engagement Volunteer

ZSL London Zoo

Regent's Park, London

Volunteer • Full or Part Time

Sectors: conservation & wildlife

Closing date: Sunday, 8th September 2019  


Do you enjoy making someone’s day into a great day?
Do you love chatting to people?

Our Visitor Engagement Volunteers are the difference between a good day and a great day out for our zoo visitors. Public engagement is vital in order to spread our conservation message and to keep a close eye on our animals and this is where you can help.

You don’t need to be an animal expert as we'd love to hear from people from any background but you must be interested in the natural world, chatting to people about wildlife, conservation and spreading the word of how our visitors can help us to achieve our mission of worldwide conservation of animals and their habitats.

Role Profile

Purpose of role:

To enhance the visitor experience, taking it from a good day out to a great day out for London Zoo visitors. You’ll help ZSL achieve its vision to create a world where wildlife thrives and help fulfil ZSL’s purpose to inspire, inform and empower people to stop wild animals going extinct. You will ensure that visitors leave feeling inspired about the natural world.

Commitment for role:

We are looking for volunteers who can volunteer regularly once a week during weekdays and/or once a fortnight during weekends, preferably for around 6 months or more. This role can be undertaken as a full or half day role on any day of the week: 

Full day shift: 10:30-Zoo closing* 
Morning shift: 10:30-14:00
Afternoon shift: 14:00- Zoo closing*

*Zoo closing changes throughout the year but is never later than 18:00.

Main tasks volunteer will be asked to undertake:

  • Providing excellent customer service to visitors, offering a warm welcome, sharing stories and answering questions
  • Engaging with visitors at key exhibits, including our animal walkthrough exhibits, sharing your knowledge and enthusiasm about animals 
  • Assisting visitors to understand safe behaviour alongside staff in walkthrough exhibits
  • Operating touch tables chatting to visitors about our animal artefacts
  • Managing the Information Kiosk where visitors will approach you for maps, information about the animals and tips to make the most of their day 
  • Supporting ZSL staff with special events and activities

N.B. There is no direct contact with animals in this role.

Anticipated skills and experience that the volunteer will bring:

  • An interest in animals and conservation
  • Friendly, outgoing people who are articulate, confident and at ease approaching visitors
  • People who understand what great customer service entails and deliver it consistently
  • Reliability, commitment and regular attendance
  • A willingness to listen, learn and keep up to date
  • Ability to demonstrate ZSL’s values – inspiring, innovative, impactful, collaborative, ethical

Skills and experience volunteer will gain:

  • The opportunity to be involved in an international conservation charity
  • A chance to be part of a team of friendly, like-minded people
  • The chance to volunteer in a vibrant and busy zoo, alongside our amazing animals
  • Training and an opportunity to learn new skills, including customer service and communication skills
  • The opportunity to attend ZSL events
  • The opportunity to attend volunteer thank you events

Training provided:

  • Volunteer induction, including health and safety
  • 4 duty day trial period, shadowing experienced volunteers

Support and resources provided:

  • Dedicated ZSL supervisor
  • ZSL polo shirt and fleece to be returned at the end of volunteering (communal outdoor coats available)
  • ZSL name badge and security pass
  • Complimentary tea and coffee
  • Discounted staff and volunteer canteen and discounts in ZSL shops
  • Travel expenses within Greater London reimbursed

Work Place Conditions:

  • Outside for much of the day, in all-weather conditions
  • Please note this role involves lengthy periods of being in all climates in some physically demanding areas, moving regularly across the zoo so a good level of fitness is required
  • Access to the volunteer common room which is a shared space with staff

To Apply

Applicants will need to upload their CV and answer the screening questions (detailing your relevant experience, interest and availability) and can do this by clicking here.

Please be aware that this role requires good levels of fitness. We do however encourage applications from all and we can discuss any access requirements you may have if invited to attend a group interview.

Closing date for applications: Midnight (23:59) 8th September 2019

Please note we will be holding group interviews on both 22nd August (17:00 - 19:30) or 14th September 2019 (14:00 - 16:30). Please confirm in the screening questions which date you would prefer. 

Induction for this role will take place on a one-to-one basis. If you're unable to attend either of these interview dates, then please wait for our next round of recruitment.

Please mention when responding to this ad.