School Facilitator

Wildfowl & Wetlands Trust

WWT London Wetland Centre, Barnes, London

Volunteer • Part Time Holly Ridd

Sectors: environmental education, conservation & wildlife

Closing date: Not specified, apply soon!

Why do we need you?

At WWT, we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close. We are looking for people to join our London Wetland Centre Learning Team and contribute to this aspect of our work by assisting them in facilitating our special school visits.

With up to 15,000 formal learners visiting the centre each academic year, we work together to ensure that every school group has a positive experience as they explore the site. Key to this is offering an organised and friendly welcome and supporting the arrival and navigation of school groups, and enhancing the self-guided experience for school groups when they are not in a guided learning session.

Your role will be to assist the Learning Team with preparatory tasks in advance of school visits, greeting and briefing school groups upon arrival, engaging learners during the self-guided portion of their visit, assisting with guided learning sessions, and to tidy up resources after schools have left.

Who will be responsible for your role? The Learning Manager

Where will you be based? London Wetland Centre

How much time will it take?

Frequency: This is variable upon the peaks in school visit volume: Peak periods are mid-to-late Spring term (late February-April) and the Summer term (May-July) and mid-Autumn term (October). A regular day of the week would be helpful. We are particularly looking for assistance on Mondays and Wednesdays.

Length of time: Shifts usually run from 9am - 3pm during peak periods, however it is possible you are needed for shorter periods of the day during off-peak periods. Short shifts may be possible on an individual basis.

What will you be doing?


  • Attending daily briefings and discussing booked schools with Learning Team and other School Facilitators Team members
  • Preparing lunch storage containers, booked binoculars and spotter sheets
  • Helping set up for guided learning sessions


  • Assisting with school arrivals and greeting process (with other School Facilitators)
  • Assisting with distribution of ‘on the day’ packs to teachers upon arrival
  • Acting as liaison between our Admissions Team, Learning Manager, Learning Officers and Learning Administrator (face-to-face and using two-way radio communication)

During visit

  • Engaging groups of self-guiding learners around the site, eg. talking to them about the birds they’re seeing or helping them to complete a trail or activity, showing them interesting props or specimens
  • Reinforcing the behaviour code in a friendly but firm manner
  • Assisting with navigation, minimise bottlenecks around facilities etc
  • Providing schools with assistance during lunch time, if required
  • Assisting Learning Officers during guided learning sessions
  • Assisting with tidying or ‘resetting’ learning resources in between sessions (eg. if sessions are overrunning or help is required)


  • Facilitating the schools leaving the site, assisting retail team with school groups in the gift shop, asking learners how their day was, and accepting returns of hired binoculars.


  • Collecting and checking returned binoculars
  • Assisting with preparation of ‘on the day’ packs for the next day(s)
  • Checking and tidy lunch storage containers
  • Any other administrative / ad-hoc tasks

Who are we looking for?

This role will suit you if you have / are:

  • An enthusiasm for the natural world and for sharing this with others, especially children
  • Confidence or experience in engaging with children (particularly large groups)
  • A good basic knowledge of UK wildlife
  • An ability to guide groups and explain in simple language
  • A calm, friendly and composed manner
  • An ability to take initiative and work well on your own
  • Good verbal communication skills
  • Experience in a visitor service environment with a strong commitment to excellent customer service
  • A willingness to spend time outdoors in all weather conditions

How will you benefit?

  • This is an excellent opportunity to work within an internationally important wetland site.
  • It is also an excellent opportunity to gain a wealth of experience in an outdoor learning setting.
  • A suitable WWT uniform is provided.
  • A discount is available in the cafe and shop on the days of volunteering.
  • Free entry to all WWT wetland centres throughout the UK on presentation of your WWT name badge.
  • An induction to WWT and role training opportunities will be provided.

General notes

We regret that we are not in a position to reimburse travel expenses, however pre-agreed out of pocket expenses incurred in the course of your volunteering activities will be reimbursed. This position is entirely voluntary and is therefore unpaid. Any offer of a volunteer placement is not intended to create a legally binding contract between us and any agreement may be cancelled at any time at the discretion of either party. Neither of us intends any employment relationship to be created either now or at any time in the future.

Please mention when responding to this ad.