Welcome Team - Roaming Membership Recruiter

Wildfowl & Wetlands Trust

Arundel, West Sussex

Volunteer • Part Time

www.wwt.org.uk volunteer.arundel@wwt.org.uk 07879 664753 Holly Ridd

Sectors: conservation & wildlife, water & hydrology

Closing date: Not specified, apply soon!


At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. People feel part of something amazing and are motivated to make a difference.

As a Membership Recruitment Volunteer you will help develop the Arundel Centre and charity’s support by engaging with our visitors, and enhancing their experience with your knowledge and enthusiasm. This will inspire people to support us as members of the WWT.

What will you be doing?

  • Roaming our reserve and actively engaging our visitors with our mission to save wetlands for wildlife and people, asking visitors about their day and persuading them what a great idea membership would be by tailoring the benefits to their needs. Training in how to do this will be provided.
  • Completing either paper or online membership forms accurately and in accordance with WWT guidelines (again, training will be provided).
  • Being polite, informed and enthusiastic when dealing with the public whilst keeping a clear focus on selling WWT membership and making sure the process of signing up new members is carried out professionally.
  • Promoting centre events and dealing effectively with visitor enquiries.
  • Attending occasional centre meetings, as agreed, for ongoing training and updates.
  • Adhering to specific requirements of the role, such data protection compliance, health and safety etc.

Who are we looking for?

You will really enjoy this role if you:

  • Enjoy meeting and chatting with people and have great communication skills
  • Are committed to excellent customer service as an ambassador of WWT
  • Enjoy being part of a team
  • Have a flexible approach to working both indoors and outdoors
  • Have competent IT skills as this role will require you to use a tablet or PC
  • Have a confident attitude and/or experience of successful face-to-face contact with the public
  • Have good attention to detail
  • Have an interest in and enthusiasm for the work of WWT
  • Are able to work under your own initiative during quieter times under the direction of the Membership Development Officer.

How will you benefit?

  • This is a sociable role offering a fun, uplifting time speaking to a range of visitors and as part of a friendly team.
  • It is an excellent opportunity to volunteer within and get to know an internationally important wetland site.
  • A suitable uniform is provided to all regular volunteers.
  • Discount is available in the cafe and shop on the days of volunteering.
  • Free entry to all WWT wetland centres throughout the UK on presentation of your WWT name badge.
  • An induction to the Arundel Centre, WWT and role training including membership recruitment will be provided

Please mention environmentjob.co.uk when responding to this ad.