Visitor Experience Internship


RSPB Dungeness, Kent

Volunteer • Part Time 01797 320588 Louise Kelly

Sectors: conservation & wildlife, environmental education

Closing date: Monday, 19th February 2018   1 day left

Our RSPB reserves are important havens for a huge range of species, and special spaces for our visitors to get closer to nature. We’re looking for a volunteer intern to be part of our team to deliver a great visitor experience! What better way to start your career in conservation by gaining some valuable experience in this area.

This internship is offered for 6 months between March and September 2018. This will be a part-time voluntary role, working 3 days a week, 9am-5.15pm with occasional weekend work and different start and finish times. Work outside of usual hours will be given back with time off in lieu.

Overall purpose of the role

To assist with the day-to-day running of visitor operations and ongoing promotion of the reserve. Ensure visitors to RSPB Dungeness nature reserve have an excellent experience. Planning and promoting an engaging programme of reserve events. Lead our education scheme on the reserve.

Main duties on the reserve and in the visitor centre:

  • Welcoming visitors and providing information about their visit
  • Recruiting new members to the RSPB
  • Assisting with Quality Assurance checks to maintain high standards of facilities
  • Assisting with the planning and delivery of a busy events programme on the reserve, as well as occasionally working off-site: Typical events include family activities, guided walks, talks and craft activities

Main marketing & promotion duties:

  • Producing posters, leaflets and publicity material and distribution
  • Writing news articles for local newsletters and, if necessary, our members magazine
  • Assisting with content creation for our blog and regional social media posts

Main education duties:

  • Lead and deliver our education sessions to formal school groups and groups of young people as appropriate.

What's in it for you?

At our reserves we aim to ensure all our visitors, young and old, have a fantastic time when they visit. You'll help us to achieve this through visitor engagement, interpretation, marketing, fundraising, education and volunteer management.

In return, we'll provide the training and experience needed to pursue a career in conservation – we have a proven track record of interns going on to work in conservation so we can honestly say our internships work! As well as providing lots of opportunities to gain first-hand experience, we will assist your personal development and progression. A wide range of opportunities will arise during your placement giving you the chance to learn new skills, gain new experiences and increase your conservation knowledge.

Through this volunteer internship we’ll offer you:   

  • Training in first aid, safeguarding, data protection, volunteer management, leading school groups & guided walks, RSPB membership recruitment, wildlife ID (if required) and manual handling and risk assessments
  • Experience of planning, delivering and promoting an events programme
  • Specialist experience of delivering a stunning visitor experience on a nature reserve
  • Experience in teaching school and youth groups about wildlife and connecting them with nature through outdoor learning.
  • Experience of working in a team, working alongside and in some cases, supervising, other volunteers    
  • An insider knowledge of the RSPB and chance to network with regional staff and explore the many possible visitor related career paths

The skills you need


  • Excellent people and communication skills
  • Friendly, approachable, confident talking to people
  • Ability to work as part of a team
  • Ability to work on own initiative
  • Adaptable, self-motivated and ready to turn your hand to the multitude of different tasks required on a nature reserve.
  • Enthusiasm for wildlife and conservation (specialist knowledge not required)
  • Over 18yrs old
  • Hold a full driving licence


  • Understanding of customer service, planning and promoting events
  • Understanding of marketing and promotions through different communication channels
  • Teaching experience or leading youth groups
  • Volunteering experience

How to apply:

Email Louise Kelly for an application form,        
Return your completed application form to Louise by email by closing date 19th February 2018 at 5pm.

Interviews will take place at Dungeness on Wednesday 28th February. The successful candidate will be expected to start on Monday 26th March (dates can be flexible)

NB. Our internships are designed to offer work experience but don’t guarantee future employment with the RSPB. Interns are welcome to apply for our paid vacancies, but for obvious reasons, an intern would need to have proven themselves in their current role before their volunteering experience will assist an application for a paid post.

All the training necessary and background information will be provided and since you'll be giving up your time, it's only fair that we offer to re-imburse your travel expenses (up to 25 miles).

Please mention when responding to this ad.