Visitor Information Assistant

RSPB

Bempton Cliffs, Yorkshire
Voluntary

Volunteer • Part Time • Temporary

www.rspb.org.uk scott.smith@rspb.org.uk 01262422210 Scott Smith

Sectors: conservation & wildlife

Closing date: Monday, 01 January 2018


What we're looking for

With over 100,000 visitors a year, Bempton Cliffs is a very busy reserve. We aim to deliver first class customer care at all times, as well as giving an outstanding home to nature. We are looking for someone to provide a warm welcome to all our visitors, providing them with the information they need to make the most of their visit. We need you to be able to enthuse people about wildlife and the RSPB, and actively encourage visitors to complete satisfaction surveys. Other duties include answering telephone enquiries and promoting events/activities.

The skills you need

Essential 

  • Approachable, with a friendly demeanour 
  • A desire to help people and exceed expectations through excellent customer care 
  • Self motivated
  • Enjoy being part of a team
  • Confidence to initiate conversations with and talk to members of the public 
  • Ability to communicate well and listen 
  • Enthusiasm for wildlife and conservation
  • Willingness to undertake appropriate training and personal development 
  • Previous experience with communicating with a wide range of audiences 

Desirable 

  • Awareness of Health and Safety at work 
  • Familiarity with Bempton Cliffs 
  • First Aid certificate 
  • Knowledge of some RSPB work 
  • Confidence to ask people to join the RSPB 
  • Able to work calmly under pressure 
  • Demonstrable commitment to conservation or the environment
  • Own transport and live with one hour of the reserve 

Your time

Minimum: Flexible

Duration: Ongoing

Period: All year but in particular March to September

What's in it for you?

  • The chance to pass on your passion for nature to enthuse others 
  • Training, including customer service
  • An opportunity to be part of the country's largest nature conservation charity 
  • The opportunity to become part of a friendly, supportive team
  • Regular line management support
  • Opportunities to use and develop skills and personal initiative 
  • An opportunity to develop great communication skills by dealing with large numbers of the public 
  • References if appropriate

Read more here.


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