Admission Assistant

RSPB

Bempton Cliffs, Yorkshire
Voluntary

Volunteer • Part Time • Temporary

www.rspb.org.uk scott.smith@rspb.org.uk 01262422210 Scott Smith

Sectors: conservation & wildlife

Closing date: Monday, 01 January 2018


What we're looking for

With over 100,000 visitors a year, Bempton Cliffs is a very busy reserve. We aim to deliver first class customer care at all times, as well as giving an outstanding home to nature. We are looking for someone to provide a warm welcome to all our visitors, providing them with the information they need to make the most of their visit. We need you to be able to enthuse people about wildlife and the RSPB, and actively encourage non-members to join. Other duties include answering telephone enquiries and promoting events/activities.

The skills you need

Essential 

  • Approachable, with a friendly demeanour 
  • A desire to help people and exceed expectations through excellent customer care 
  • Confident with handling money 
  • Enjoy being part of a team 
  • Confidence to initiate conversations with and talk to members of the public     
  • Experience of working in visitor attraction 
  • Ability to be on the go all day 
  • Willingness to learn and use basic sales techniques 
  • Willingness to undertake appropriate training and personal development 

Desirable 

  • Be confident in dealing with tricky situations 
  • An infectious enthusiasm for nature and its conservation 
  • Excellent phone manner 
  • First Aid certificate 
  • Knowledge of some RSPB work and a familiarity with Bempton Cliffs
  • Experience of working in a sales orientated background 
  • Enthusiasm for wildlife and conservation 
  • The ability to inspire visitors to give nature a home where they live 
  • An awareness of Health and Safety 
  • Confident in encouraging membership
  • Have own transport and live with one hours drive of the reserve 

Your time

Minimum: flexible

Duration: ongoing

Period: All year round (particularly March to September)

What's in it for you?

  • The chance to pass on your passion for nature to enthuse others 
  • Training, including customer service and using a till 
  • An opportunity to be part of the country's largest nature conservation charity 
  • The opportunity to become part of a friendly, supportive team 
  • Regular line management support 
  • An opportunity to develop great communication skills by dealing with large numbers of the public, many of whom will be visiting the RSPB reserve for the first time 
  • References if appropriate 
  • Gain insight into the operations of a visitor centre in the tourism field

Read more here.


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