Centre Assistant

RSPB

Dungeness, Kent
£19,305 - £21,417 pa pro rata

Paid • Part Time • Permanent

www.rspb.org.uk

Sectors: conservation & wildlife

Closing date: Sunday, 21st August 2022   6 days left


Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to help work in our cafe and visitor centre at our Dungeness Reserve.

RSPB Dungeness is celebrating its 90th birthday this year! We have lots of exciting plans for improving our shop and visitor offer and are looking for a committed individual to fit in with the team.

Are you able to deliver fantastic customer service? Would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to help work in our visitor centre here at Dungeness.

About the Role

Our work in the visitor centre is planned via the use of rotas and would include weekend working. Full induction and training would be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation.

Our cafe and reception operations are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.

You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties will include working on our meet and greet operation, welcoming visitors to the reserve, giving out information, and encouraging visitors to support our work.

You will also support our cafe team, helping to serve customers, and undertaking other duties typical of a busy cafe and kitchen operation.

Essential skills, knowledge and experience:

  • Basic food hygiene knowledge
  • Computer literate.
  • Enthusiastic approach to work.
  • Excellent verbal and written communications skills.
  • Ability to plan and prioritise workloads.
  • Multitasking skills
  • Problem-solving skills and ability to work on own initiative.
  • Ability to manage and respond quickly and positively to customer needs and feedback.
  • Ability to work as part of a team.
  • GCSE Maths and English or equivalent.

Desirable skills, knowledge and experience:

  • Experience of working at a catering environment/visitor attraction. 
  • Knowledge of health and safety in the workplace.
  • Knowledge of food and foodservice skills.
  • Till operation and payment handling.

This is a Permanent, Part-Time role for 15 hours per week, working Friday and Sunday (preferably).

We are looking to conduct interviews for this position from 22nd August 2022. For further information please contact [email protected]

As part of this application you will be asked to provide a copy of your CV and complete a short form. Please provide a cover letter with your application telling us how you meet the criteria set above, please include this at the end of your CV document upload. 

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.


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