Communication, Education & Outreach Officer


£30,000 pa

Paid • Full Time • Permanent

Sectors: sustainability, environmental policy & campaigning

Closing date: Wednesday, 7th September 2022  

Job req ID: 247301
Posting start date: 01-Jul-2022
Location: Lambeth, London, GB, SE24 0PY
Contract type: Full Time
Working hours: 40 hours per week, Monday to Friday 
Salary: £30,000

Serco’s Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Lambeth. With a professional, dedicated and friendly team of Refuse, Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. 

As a Communication, Education & Outreach Officer you’ll be a key point of contact for the Lambeth contract, and Local Authority partners, in providing communications and campaigns support. Day to day, you’ll be responsible for the execution of the annual communications plan, the management of Voluntary and Community Sector partner organizations and any resident correspondence or outreach. You’ll bring to life communication plans by designing, coordinating and delivering content via various mediums; you’ll also source and promote positive PR opportunities and support press and media enquiries.

This role is a unique opportunity to be a front-line educator to Lambeth residents, by supporting behavioural change campaigns that seek to encourage recycling and decrease recycling contamination within the community. You’ll be instrumental in making a tangible difference to the lives of residents in one of the most high-profile boroughs in the country. 

You’ll gain invaluable experience in the Environmental sector whilst establishing yourself as a credible and integral member of the contract team - in doing so you’ll be exposed to some of the key challenges and complexities of Environmental services. 

What you’ll need to do the role:

Ideally you will have previous experience in a Communications role where you have worked across multiple platforms and channels. You will be a creative individual who works well as part of a team and can bring your sense of fun & innovation to the role. Gifted with excellent writing and public speaking skills you’ll have the ability to develop creative copy for marketing collateral and communicate convincingly at in-person events.

Previous experience working within Environmental Services would be beneficial but is not essential, however you ideally will have experience in communications or marketing. If you have worked with Local Authorities in any capacity, this would be a distinct advantage.

Candidates will generally be expected to hold a university degree in Environmental Studies and/or Communications/Marketing.

Why Serco

  • Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
  • A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
  • Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer

  • 25 days annual leave, plus bank holidays and match up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied and enjoyable work and the opportunity to make a real difference to the quality of life in our communities in a company that recognises your contribution.

We offer the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a cleaner, greener living and working space. If this sounds like it could be the next step in your career journey, apply today and upload a copy of your CV and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and [email protected] (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button on our website to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

Find out more & apply