Telephone Advisor - SWS

Energy Saving Trust

Flexible within the UK, home-based or blended working
£20,008 pa

Paid • Full Time • Permanent

Sectors: carbon, climate & energy, sustainability

Closing date: Friday, 1st July 2022   3 days left

Closing Date: 1 July 2022
Issue Date: 20 June 2022
Position Ref: RD 893
Location: Flexible within the UK. Home-based or blended working (home and office-based from our offices in London, Cardiff, Edinburgh or Belfast).
Salary: £20,008 per annum + benefits. 

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

Energy Saving Trust is looking to recruit a Telephone Advisor on a permanent contract to work on the Sustainable Warmth Scheme.

If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!

We are looking for individuals to join our team who can work independently whilst working towards team targets. Someone who has good IT skills, excellent telephone, and customer care skills.

In this role you will ensure all enquiries are answered and accurately recorded within specified service levels and time scales, whilst talking customers through the defined eligibility criteria for a UK Government funded grant scheme. The scheme enables households on low incomes or in receipt of benefits to have energy efficient improvements made to their homes. You will also be encouraging eligible householders to take the next steps towards having those improvements installed in their home.

The role available is a full-time, permanent position, which carry a blended working approach. This means that you could be based both at home and in the office. Working hours are Monday -Friday 9-5pm. No weekends or Bank holidays.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more info.

For working at home, we would suggest a minimum of 20Mbps download speed. Please check your connection speed using our recommended online tool here -

You may be requested to share these test results as part of the interview process however, applicants with download speeds slower than stated above will still be given due consideration.

For more information, please see job description on our website

Applications close 1 July 2022, 5pm

Interview dates: week commencing 18 July 2022

To apply, please forward your CV and cover letter to [email protected]. In your cover letter please make reference how you meet the essential areas of the person specification in the job description. Please state the job reference you are applying for in the subject line.

If you think you may need some additional support or reasonable adjustments made to any part of the application/recruitment process, please get in touch with [email protected].

Only people living in the UK with the right to work in the UK may apply for this position.