Telephone Advisor - Nest x2

Energy Saving Trust

£20,008 pa

Paid • Full Time • Permanent

Sectors: carbon, climate & energy, sustainability

Closing date: Friday, 1st July 2022   3 days left

Closing Date: 1 July 2022
Issue Date: 20 June 2022
Position Ref: RD 899
Location: Wales only. Blended working approach, both home and Cardiff office based.
Salary: £20,008 per annum + benefits.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The Energy Saving Trust is looking to recruit a Telephone Advisor on a permanent contract to join our team in delivering effective and informative advice to householders on energy efficiency across Wales within our Nest Scheme.

If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!

We are looking for individuals to join our team who can work independently whilst working towards team targets. Someone who has good IT skills, excellent telephone, and customer care skills.

In this role you will ensure all enquires are answered and accurately recorded within specified service levels and time scales, whilst actively encouraging households to implement energy saving upgrades and behaviours in their home.

The roles available are full-time, permanent positions, which carry a blended working approach. This means that you could be based both at home and in the office. Ability to speak Welsh is highly desirable though not essential. Working hours are Monday -Friday 9am-6pm. No weekend working or Bank Holidays.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info.

For working at home, we would suggest a minimum of 20Mbps download speed. Please check your connection speed using our recommended online tool here -

You may be requested to share these test results as part of the interview process however, applicants with download speeds slower than stated above will still be given due consideration.

For more information, please see job description on our website

Applications close 1 July 2022, 5pm

Interview dates: week commencing 18 July 2022

To apply, please forward your CV and cover letter to [email protected]. In your cover letter please make reference how you meet the essential areas of the person specification in the job description. Please state the job reference you are applying for in the subject line.

If you think you may need some additional support or reasonable adjustments made to any part of the application/recruitment process, please get in touch with [email protected].

Only people living in the UK with the right to work in the UK may apply for this position.