Energy Advisor

Plymouth Energy Community

Plymouth with home working
£24,300 - £27,200 pa pro rata (dependent on experience/qualifications)

Paid • Full or Part Time • Fixed Term Contract

plymouthenergycommunity.com

Sectors: carbon, climate & energy, sustainability

Closing date: Thursday, 14th July 2022  


Plymouth Energy Community currently have a number of exciting opportunities for vibrant, energetic, and highly motivated people to work with us help coordinate and deliver projects across the following areas: 

  • Energy efficiency and retrofit works – enabling the installation of simple measures and major retrofit works to improve energy efficiency in homes and buildings, by supporting vulnerable residents and commercial customers on their journey. 
  • Fuel poverty prevention – supporting residents at risk of fuel poverty and living in cold, damp homes. 
  • Community-owned renewable energy; including developing the City’s largest solar farm and a new campaign to increase levels of roof top solar. 
  • Community engagement – drop-ins, training, and workshops; delivering these activities with several energy and climate emergency themes. 

Our team is growing fast and we have vacancies for Project Support, Project Coordination and Energy Advisor roles. In all of these you will be playing a key role in growing Plymouth Energy Community’s (PEC) innovative work to enable local action on fuel poverty, and the journey to Net Zero. PEC wants to rapidly increase its impact in the context of the Climate Emergency and is looking for dedicated, highly capable people who share this aim.

About you:

We are looking for a number of talented people to join our team that will bring: 

  • Experience in (or a passion to learn about) the development and delivery of local energy advice, retrofit or renewable energy projects or services. 
  • An attitude and approach that suits a value led, dynamic and collaborative work environment. 
  • An understanding of the role that highly skilled third sector organisations can play in scaling solutions that enable a just transition to net zero. 
  • The ability to build relationships in person, and remotely while working with people from a wide range of backgrounds. 
  • An interest in the community energy sector and the transition to Net Zero. 

About Plymouth Energy Community:

Plymouth Energy Community (PEC) is a multi, award-winning charity and a social enterprise, with a cooperative ethos. PEC’s mission is to empower our community to create a fair, affordable, zero carbon energy system with local people at its heart. We are a family of community led organisations bringing forward a range of projects that: bring local people together to tackle fuel poverty and the climate crisis, increase local ownership and influence over local energy solutions; improve community confidence to engage in the zero carbon transition; and enable people to heat and power their homes affordably.

Since 2013, we have:

  • Developed and generated 21 MWh of clean power from our community owned solar farm and 32 roof top arrays.
  • Saved schools and community organisations over £0.5m from their energy bills through renewable power and energy efficiency improvements.
  • Supported 21,000 households and delivered direct improvements to 2,400 homes visits saving each an average of £400 pa.
  • Saved a total of 15,000 tonnes of carbon.
  • Grown to a turnover of £1.5m pa with a dedicated staff team of around 24 full time equivalents.

PEC is working with local businesses to deliver a pipeline of over 14MWs of new solar arrays; trialing models for community owned renewable heat and providing a domestic energy advice service for those at risk of fuel poverty. In addition, it supports the local authority to administer Government grants to support households during the energy crisis and works closely with local creatives to give Plymouth a profile in Climate Action. PEC has also established a community led housing developer, to focus on the innovation required to deliver affordable homes in a way that is consistent with the UK’s carbon reduction targets.

PEC is powered by a passionate and highly skilled team. Resumes for current team members are found here.

PEC Trust (t/a Plymouth Energy Community) is a charitable company limited by guarantee, with cooperative principles built into its articles. The PEC Family also includes PEC Renewables Ltd, and a Community Land Trust called PEC Homes Ltd. Both are established independent Community Benefit Societies. The successful applicant will be working under the care of community representatives acting as Trustees and Directors on these boards. Current Trustee and Director resumes are available here 

Our purpose, values & principles: 

Our Purpose is to put local people at the heart of a fair affordable, low carbon energy system.

Our mission: 

  • To connect local people, government and other organisations to speed up positive change on fuel poverty and the climate crisis.
  • To increase local ownership, influence and confidence over local energy solutions.
  • To enable our city to reduce its energy requirements and help local people heat and power their homes affordably.
  • To ensure our activities benefit the fuel poor and most vulnerable.
  • To reduce greenhouse gas emissions.
  • To support our own wellbeing and development, so we can better support our community.

Our values and principles: (what’s important to us, and how we put this into practice): 

  • Collaboration: We’re approachable and listen carefully to foster solid relationships with our team, community members, local organisations, and the wider energy sector. We welcome a variety of skills and perspectives and support people to make an impact.
  • Transparency and integrity: We’re open about what we’re trying to achieve and actively share what we learn. We value the process, celebrate successes and are accountable for the impacts of our actions.
  • Care, compassion and respect: Our care for the wellbeing of people and the environment, means that we cultivate respectful attitudes, listen and respond to each other’s needs and the needs of the community.
  • Community autonomy and benefit: We’re accountable to our community members and all profits go to benefit local action on climate change and fuel poverty.
  • Equity: We offer meaningful opportunities for all to participate.      
  • Passion and dynamism: We take pride in what we do. We act professionally with passion and enthusiasm.
  • Connection and support: We connect to the lived experience of the people we support, and those in our team, and adapt accordingly to ensure needs are met to improve wellbeing and offer meaningful and rewarding ways to contribute.

The job you will be doing:

All of the three job roles will be working closely with Project Managers and colleagues across PEC to deliver a range of community focused energy and fuel poverty projects.

You will be joining PEC in a time of growth, where we need to increase our capacity to (i) coordinate an increasingly diverse portfolio of projects and (2) reach more residents in need of our support. Across the three roles being advertised here there are diverse opportunities for those with previous experience in domestic energy advice and associated support schemes, as well for those wishing to start a career in the ‘Net Zero’ arena, or to bring transferable skills from other sectors.

You will bring your skills to help coordinate and deliver projects in one or more of the following areas: 

  • Energy efficiency and retrofit works – enabling the installation of simple measures and major retrofit works to improve energy efficiency in homes and buildings, by supporting vulnerable residents and commercial customers on their journey. 
  • Fuel poverty prevention – supporting one or more of our projects to reach residents at risk of fuel poverty and living in cold, damp homes. 
  • Community owned renewable energy projects.
  • Community engagement – drop-ins, training, and workshops; delivering these activities with several energy and climate emergency themes. 

Your work over the next 12 months will be focused on the following priorities: 

  • Seeking to improve more than 300 fuel poor households with major energy efficiency retrofit works. 
  • Helping businesses and community organisations install solar PV. 
  • Building the City’s largest solar farm.
  • Supporting vulnerable residents respond to the cost of living crisis.

ROLE PROFILE: ENERGY ADVISOR 

Primary purpose of the role: 

To provide advice services and case work for the various projects supporting residents to engage in carbon reduction and fuel poverty prevention services targeted to improve their financial, physical and mental wellbeing. Providing excellent customer service to residents and also to manage day to day relations with partner agencies, volunteers and contractors.

Responsibilities/accountabilities 

  • Providing advice and support to residents, to improve their home and increase confidence in managing risk of fuel poverty and its impacts on wellbeing.
  • Working alongside Retrofit Assessors, Retrofit Coordinators and PEC’s supply chain partners to deliver improvements to the energy performance of residents' homes.
  • Processing grant awards for physical measures as well as residents’ financial information in a secure and confidential manner. 
  • Maintaining PECs client database, through keeping accurate data records for each case.
  • Supporting the implementation and evolution of PEC's organisational systems. Eg care and support, decision making, IT. 
  • Acting as an advocate for Plymouth Energy Community and contribute to its overall aims. 

Attributes / competencies 

  • Friendly, with excellent interpersonal skills and a sympathetic manner.
  • Thrives in a fast-changing environment. 
  • Methodical and organised, with good attention to detail. 
  • Ability to work collaboratively and effectively with minimal supervision. 
  • Good negotiation skills. 
  • Effective writing skills with a particular emphasis on preparing and representing reports and plans. 
  • Able to remain calm and solution focused when supporting residents in vulnerable circumstances, or who may be distressed. 
  • Able to balance workload and deliver high quality activities that meet funder and resident requirements. 
  • An ability and willingness to develop and implement procedures. 

Skills and experience

  • Significant experience of working with residents from a wide range of backgrounds.
  • Experience in presenting complex information in an accessible form for a variety of audiences. 
  • Demonstrable experience of providing end to end solutions for residents / clients. 
  • Experience in handling data and information in a secure and sensitive manner - on the telephone, in writing and in person. 
  • Experience of project working to reach targets. 
  • Experience of income maximisation and or welfare benefits. 
  • A competent user of Microsoft Office, (Word, Excel and Outlook). 

Skills and experience – desirable 

  • Using a Customer Relationship Management software such as Microsoft Dynamics. 
  • Working on energy / fuel poverty related projects. 
  • Writing schedules of work for contractors. 
  • Project management. 

Salary: £24,300 - £27,200 (dependant on experience/qualifications) 

Deadline:

Applications will be assessed in two rounds. The first closing date will be 8am Wed June 22nd 2022 for interview w/c July 4th 2022. The second closing date will be 8am Thursday 14th July 2022 with interviews expected w/c 25th July 2022. 

Initial appointments will be made via Pertemps.


Find out more & apply