Borough Services Co-ordinator

Cycle Confident Ltd

£24,000 pa

Paid • Full Time • Permanent

Sectors: sustainable transport

Closing date: Thursday, 30th June 2022   3 days left

About Us

Cycle Confident is London’s largest cycle training provider. Our aim is to unlock London by empowering everyone to cycle confidently and safely. Working with boroughs, businesses and others, we deliver a range of cycle training, bicycle maintenance, and related services.

The Role

We are currently looking for a Borough Services Co-ordinator to facilitate the high quality delivery of the agreed cycling services with the assigned London Boroughs. As the Borough Services Co-ordinator, you will plan for the successful delivery of the cycling services in a timely manner and to budget. You will also foster an excellent working relationship with the boroughs and develop broad knowledge of the cycling needs in these boroughs. There will be plenty of opportunities to work with our wider team to develop more exciting cycling services we can offer.

Key Responsibilities

  • Liaise with borough contacts to understand their business and financial objectives. Devise and agree the schedule of services that will meet the objectives and revising over time as applicable to stay on target and within budget
  • Keep borough contacts regularly informed of progress against agreed targets, any issues and answer their queries
  • Keep abreast of cycle-related matters in the boroughs to which you are assigned. Respond to requests for support for cycle-related initiatives and offer new services where appropriate
  • Promote Cycle Confident events in the boroughs as agreed with the borough contacts
  • Become familiar with Bikeability training, instructor and mechanic ability levels and the features of the additional services Cycle Confident offers
  • Contact schools to make bookings, ensure they understand how to cooperate with us to run the courses smoothly and respond to their queries in a timely manner
  • Set up all courses on the Cycle Confident system and arrange all the logistics relating to events
  • Ensure all events have instructors assigned in a timely manner. Assignments must take account of the appropriate level of experience required for the event, resources available in the local area and balance the needs of the business with those of the instructors. Make reassignments as necessary.
  • Become familiar with cycle training venues in your boroughs and liaise with the contacts at those venues to ensure the smooth running of operations
  • Become familiar with the geography and demographics of the assigned boroughs and the characteristics of schools in the area to instigate better quality and more efficient cycling services
  • Liaise with suppliers for materials required for events and ensure invoices are settled by the Finance Manager
  • Update reporting tools to ensure course details are accurate and ensure boroughs are invoiced correctly for services
  • Notify the Operations Manager of any system errors and propose improvements to process or systems
  • Liaise with other organisations such as Transport for London, commercial and educational establishments as necessary

This is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your evolving role within the organisation and the business objectives of the organisation.

Knowledge, Skills & Experience


  • Excellent verbal and written communication including being able to convey information to a varied audience in a clear and concise manner
  • Ability to build strong working relationships with key stakeholders, internal staff, instructors, schools contacts and suppliers
  • Excellent organisational and time management skills
  • Attention to detail, resilient and resourceful
  • Punctual and diligent
  • Ability to prioritise tasks
  • Able to work efficiently and effectively against time constraints
  • Works well without close supervision; will use own initiative and take appropriate decisions
  • Strong numeracy skills and financial awareness
  • Trustworthy with financial matters and confidential or sensitive information
  • High degree of IT literacy and confident in the use of standard office packages such as email, Word and Excel
  • Keeps management informed of progress and will flag up issues in a timely manner
  • Will bring a positive attitude to the business


  • Experience working in or with schools 
  • Experience working in a customer-facing environment
  • Sales and relationship management experience
  • Excellent Excel skills
  • Regular cyclist

Position details

  • Full-time position (40 hours/week)
  • Salary: £24,000 (above London Living Wage)
  • The post holder will be required to work from the office in South London, near Oval tube station. Occasional home working whilst still meeting business needs is possible
  • Post holder needs to occasionally be able to work flexible hours and attend meetings but the work is mainly normal office hours
  • Access to purchase a wide range of cycling products at heavily discounted rates

How to apply

Submit your CV and covering letter via email to Felix Chan, [email protected].

Your covering letter should summarise why you are a good fit for this position at Cycle Confident and must also include the following:

  • The date you would be able to start, or if currently employed, your notice period
  • A paragraph with your thoughts about cycling in London
  • A favourite quote

Please note applications that do not answer these questions will not be considered

Initial phone interview will be arranged throughout June with follow up interviews starting on the w/c 4th July