1st Line IT Support Technician


£22,949 pa

Paid • Full Time • Permanent


Sectors: sustainable transport

Closing date: Wednesday, 18th May 2022   1 day left

1st Line IT Support Technician 

(Ref: SUS3645)
£22,949 per annum (pro-rata)
37.5 hours per week

About the role

We have a fantastic opportunity for a technical problem solver and trouble shooter to join our IT & Systems department in a key role providing technical support based at our Bristol site.

You will resolve technical issues related to software and hardware problems in desktops, laptops, and the network.

You will be responsible for building and configuring laptops and mobile devices. 

You will work closely with the IT support manager and the rest of the IT team to ensure issues are resolved within agreed SLAs.

Using your ability to communicate, you will respond to incoming requests via phone, e-mail or face-to-face and resolve them within an agreed timeframe.

About you

We are looking for someone who has previous experience in a similar role and will relish this opportunity to work with the team in supporting colleagues across the Sustrans hub in resolving IT issues.

You should have a good understanding of Windows 10, Office 365, and basic understanding of technical terminologies, networking technologies such as TCP/IP, Active Directory and associated Internet technologies. 

You must have excellent communication and analytic skills to prioritise and work efficiently.

We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

Sustrans is committed to reducing inequality, valuing diversity, and enabling inclusion.

What we offer

In return we can offer working from our newly refurbished Bristol hub and a flexible, supportive, and rewarding working environment.


  • 26 days’ leave per annum plus bank holidays for full-time working
  • Ability to buy an extra week of annual leave (pro-rata for part-time staff)
  • Staff volunteer days
  • 24/7 free, impartial, and confidential support service
  • We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes


  • Group Personal Pension scheme with a 4% or 5% of basic salary contribution being matched by Sustrans
  • Bike, computer, and season ticket loans
  • Discount benefits

Family Friendly

  • Enhanced maternity and paternity pay
  • Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

  • Closing date for the receipt of completed applications is 23:59 18th May
  • Interviews will take place at our Bristol hub during the week commencing 23rd May

To apply, please send us your CV and cover letter(optional). More details of our vacancies can be found on our website.

About Sustrans

Sustrans is the charity making it easier for people to walk and cycle. We connect people and places, create liveable neighbourhoods, transform the school run and deliver a happier, healthier commute. 

Our vision and mission have never been more relevant. Across the UK, governments are pledging investment and action on walking and cycling. 

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

We are proud of our employee net promoter score, being in the top 20% of all employers across all sectors in the UK, due to our energised, friendly and motivated workforce.

Join Sustrans today and help us get things done, together!

Find out more & apply