Telephone Advisor - WPD

Energy Saving Trust

Cardiff (with home-working)
£18,681 pa

Paid • Full Time • Fixed Term Contract

Sectors: carbon, climate & energy, sustainability

Closing date: Thursday, 27th January 2022  

Closing Date: 27 January 2022
Issue Date: 14 January 2022
Position Ref: RD 805
Location: Cardiff, blended home/office-based.

Salary: £18,681 Per annum

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The Energy Saving Trust is looking to recruit a Telephone Advisor on a fixed term contract with a possibility of an extension to join our team in delivering effective and informative advice to householders on energy efficiency across the South Wales region.

If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!

We are looking for individuals to join our team who can work independently whilst working towards team targets. Someone who has good IT skills, excellent telephone and customer care skills and experience of engaging with members of the public.

You will be required to conduct outbound calls to customers (throughout the South Wales region) to customers who are vulnerable due to reasons of health, property or situation.

Your ability to plan and prioritise work is essential in this busy environment, along with your solid experience of providing telephone advice and delivering customer service to a high standard will prepare you well for this position. Your team player and enthusiastic attitude will ensure your success in reaching time-bound targets.

The role available is a full-time, fixed-term position until 31 March 2023. The role carries a blended home-based/office working approach from our office in Cardiff.

For working at home, we would suggest a minimum of 20Mbps download speed. Please check your connection speed using our recommended online tool here.

You may be requested to share these test results as part of the interview process however, applicants with download speeds slower than stated above will still be given due consideration.

Applications close 27 January 2022 at 5pm.

To apply

Please forward your CV and cover letter to [email protected]. In your cover letter please make reference how you meet the essential areas of the person specification in the job description. Please state the job reference you are applying for in the subject line.

For more information, please see the job description on our website.

If you think you may need some additional support or reasonable adjustments made to any part of the application/recruitment process, please get in touch with [email protected].

Only people living in the UK with the right to work in the UK may apply for this position.