Project Assistant

Love to Ride

£18,000 - £20,000 pa

Paid • Full Time • Permanent [email protected]

Reference: UKPA2021

Sectors: sustainable transport

Closing date: Monday, 21st June 2021  

Project Assistant Role

We’re looking for an exceptional Project Assistant to join our Bristol-based team, helping to deliver our cycling behaviour change projects around the world.

This is a fun, challenging and varied role involving everything from setting up project websites to answering customer support queries and coordinating prizes. It will be your role to help make sure the projects run smoothly, on time and meet or exceed targets. 

We are focused on developing our team and ensuring that we help grow skills and enhance individual interests. Expect to be challenged and stretched professionally within this role. This role will provide excellent experience and skills for career progression with skills in project management, operations and customer success.

Love to Ride

Love to Ride is an online platform and established global programme that gets more people cycling. Using a wide range of communication channels and engagement techniques, we make it easy and fun to encourage friends, family and colleagues to ride.

We support people new to riding and encourage people who already ride to ride more often and to work, switching from car to bike wherever possible. 

By understanding existing behaviours, cycling frequency, real and perceived barriers and specific motivators, we can boost positive behavioural change by providing targeted information, support, incentives, rewards and encouragement. 

We partner with cities, businesses, advocacy groups, transport authorities, sector stakeholders and other organisations around the world to provide the Love to Ride platform and to deliver and report on the success of our local and global programmes that are designed to encourage and grow cycling.

Roles and Responsibilities

The primary roles and responsibilities of the Project Assistant role are:

  • Providing administration support for the delivery of Love to Ride behaviour change projects, including:
  • Taking a key role in global customer support by using email and in-app communication tools to give our riders a great user experience. This involves answering queries, investigating issues and communicating with the development team to ensure technical errors are resolved efficiently.
  • Administering project websites, including adding and updating content, reviewing and auditing web pages and reporting any issues to the development team. 
  • Working alongside the Marketing team to schedule targeted emails throughout campaigns.
  • Administering incentives and prizes, including drawing and ordering prizes and communicating with winners, at regular intervals throughout campaigns.
  • General administrative support for city and business projects both in the UK and globally
  • Carry out any other duties defined by the Project Managers and Operations team which may from time to time be necessary to further the aims of Love to Ride.

Person Specification

You are an enthusiastic, friendly and personally motivated individual who can demonstrate excellent IT skills and an eye for detail. You will have experience balancing multiple tasks and working to tight deadlines. You are highly organised and your outstanding time management skills will mean you can be relied upon to complete tasks with a tight turnaround without compromising other work. You will be an efficient administrator, confident in supporting the Project Team to deliver complex cycling challenges. You’re committed to continuously improving Love to Ride’s operations and also developing yourself in your role.

The ideal candidate will have the following attributes, skills and experience:

  • A commitment to creating positive change in society
  • Practical skills and experience in written communications
  • A high level of interpersonal and communication skills, including writing
  • Solid administration skills including experience using web applications
  • Excellent attention to detail and accuracy
  • Ability to work under pressure and to tight deadlines
  • Ability to work on multiple projects at any one time
  • Excellent time management skills
  • Experience in running email and other communications campaigns
  • A sense of fun, a good sense of humour and a desire to be part of a creative and exciting team of passionate people making positive change happen
  • Takes responsibility for own actions and outcomes
  • Productive and effective team worker, able to work independently without close supervision
  • You’ll be open-minded, collaborative and friendly

Desirable (non-essential) skills:

Experience in using Monday, Intercom or similar web apps

The Project Assistant Role

This is a full-time role, working a minimum of 37.5 hours per week. Following a successful probationary period of 3 months, you will be offered a full-time permanent contract. 

Remuneration + package

£18-20k salary dependent on the quality and experience of the applicant. We also offer:

  • Workplace pension scheme - SmartPension
  • 22 days annual leave
  • Personal development programme (CPD)
  • One annual full bike service 
  • Access to the national Cycle to Work Scheme

Find out more & apply