Team Administrator

Cycle Confident Ltd

£22,000 pa

Paid • Full Time • Permanent Felix Chan

Sectors: sustainable transport

Closing date: Not specified, apply soon!

About Us

Cycle Confident is London’s most innovative and largest cycle training provider. Our aim is to unlock London by empowering everyone to cycle confidently and safely. Working with boroughs, businesses and others, we deliver a range of cycle training, cycle maintenance, and related services.

The Role

We are currently looking for a Team Administrator to help support our fast-growing business. As the administrator, you will be tasked with taking on a variety of challenges and tasks both big and small. This is an important position within the business where you will be relied upon for a wide range of support. What’s more, there is plenty of scope to develop and grow in your role and take on more responsibility, meaning this is the perfect position in which to develop a career that lasts into the future.

Key Responsibilities

  • Serve as the first point of contact for the business on a daily basis - for calls, emails, and visitors to the office - resolving queries where possible or passing on to the appropriate person
  • Help members of the public book cycle training courses
  • Keep the office running smoothly, anticipating needs, working with vendors to order equipment and supplies, tracking related expenses, and maintaining business records
  • Make agreed purchases (e.g. consumables and equipment) in a timely manner, within budget, and process deliveries. Ensure invoices are delivered to the Finance Manager
  • General office administration including handling post, photocopying, filing and liaising with the office management company
  • Ensure that the office spaces are kept clean and tidy
  • Book meeting rooms as required
  • Play a key role in the induction of new employees; provide health & safety induction for new team members
  • Facilitate the onboarding process for cycle instructors and mechanics
  • End to end administration of the Ofqual regulated 1st4sport courses delivered by our Recognised Delivery Centre
  • Establish effective administrative procedures and systems

This is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your evolving role within the organisation and the business objectives of the organisation.

Knowledge, Skills & Experience


  • Strong verbal and written communication including being able to convey information to a varied audience in a clear, concise and personable manner
  • Ability to build strong working relationships with internal staff, instructors, suppliers and other key stakeholders
  • Ability to prioritise tasks, be organised and work well under pressure
  • Strong time management skills
  • Attention to detail
  • Punctual, tidy, and diligent
  • Trustworthy with financial matters and confidential or sensitive information
  • IT literate especially in the use of standard office packages such as email, Word and Excel. Able to pick up new systems quickly and confidently
  • A proactive, self-motivated nature. For example: looks for more efficient ways of doing things; keeps chasing where action is required by others; will make things happen
  • Keeps management informed of progress and will flag up issues in a timely manner
  • Will bring a positive attitude to the business


  • Experience working in or with schools
  • Experience administering Ofqual regulated courses
  • Experience conducting inductions
  • An eye for design and skill in presenting information in clear, concise and creative ways

Position details

  • Full-time position (40 hours/week)
  • Salary: £22,000 (London Living Wage)
  • The post holder will be required to work from the office in South London, near Oval tube station.
  • Post holder needs to occasionally be able to work flexible hours and attend meetings but the work is mainly normal office hours.

How to apply

  • Submit your CV and covering letter to
  • Your covering letter should summarise why you are a good fit for this position at Cycle Confident and must also include the following:
    • The date you would be able to start, or if currently employed, your notice period.
    • A paragraph with your thoughts about cycling in London.
    • A favourite quote.
  • Please note applications that do not answer these questions will not be considered.
  • Interviews will be starting from the 17th Feb

Please mention when responding to this ad.