Membership Coordinator

The Better Cotton Initiative

£32,500 pa commensurate with skills and experience

Paid • Full Time • Permanent 786143688

Sectors: sustainability

Closing date: Thursday, 20th February 2020   Closes today

Starting date: As soon as possible
Contract Type: Permanent, Full-time
Salary: £ 32,500 per annum, commensurate with skills and experience.
Location: Geneva, Switzerland or London, United Kingdom TBC
Application closing date: Midnight 20 February GMT


The Better Cotton Initiative (BCI) — the largest cotton sustainability programme in the world — aims to reach 5 million farmers worldwide with more sustainable agricultural practices, and account for 30% of global cotton production by 2020. In less than 10 years, the Better Cotton Initiative and its Partners have supported over 1.6 million farmers in 23 countries in adopting more sustainable agricultural practices. Thanks to these efforts, Better Cotton accounts for more than 15% of global cotton production. We are truly a joint effort, encompassing stakeholders all the way from farms to fashion brands and civil society organisations, driving the cotton sector toward sustainability. BCI aims to transform cotton production worldwide by developing Better Cotton as a sustainable mainstream commodity.

BCI is seeking a Membership Coordinator to support the Global Membership Team with membership administration, certain finance accountabilities, process improvements for team efficiency, and being the CRM champion working under the direction of the Membership Manager and in close collaboration with a number of internal stakeholders from different teams and in different locations. S/he will work on the membership application process and other related processes that supports the team to deliver member services, and building the reputation of BCI as a professional, reliable and service-oriented member organisation.

The work environment is extremely high-paced. It requires excellent multi-tasking skills, ability to prioritise while working with cultural sensitivity, project management skills, well-practiced IT skills, understanding of process mapping, documentation and identifying improvements, as well as the ability to deliver reliably and with high quality. This challenging role offers excellent opportunities for personal and professional development and exposure, together with a competitive benefits package


The Membership Coordinator will be responsible for ensuring good quality member administration by executing, maintaining and developing administrative processes for continuous improvement and efficiency as well as being a strong champion of BCI’s Salesforce CRM system. The duties include, but are not limited to the following.


  1. Process membership applications, including data input, ensuring that applications are acknowledged and processed efficiently, timely and accurate and contribute to migrating to electronic applications
  2. Improve internal data management and filing structure, including archiving.

Customer Relations Management Systems

  1. Support membership administration for the team by championing and using the CRM system (Salesforce), monitoring of consistent system use, monitoring data integreity and supporting the team with more complex CRM data, reports, and contact listings as needed.
  2. Drive proper use and maintenance of Salesforce by users, as well as evolve BCI’s use of its functionality for consistency and efficiency

Process Management

  1. Own the documentation management process on behalf of the Membership & Supply Chain Team and promote awareness and drive adherence to processes through day-to-day use of existing process documentation
  2. Lead the on-going process management activities such as regular team audits and process improvement projects working collaboratively with the MS-SC team and other BCI functions.
  3. Work closely with the Membership and Supply Chain Team to ensure that processes and systems used across the functionalities within the team complement each other for efficiency and effectiveness.

Member Services

  1. Respond to general inquiries about BCI and Better Cotton from external organisations while ensuring that communications are well thought out and consistent so that potential members feel valued and welcome.
  2. Support the Membership Team on recruitment activities for potential members as well as in delivering services to existing members across all categories globally. Engaging with members through calls and face-to-face meetings as needed.
  3. Contribute as requested to the delivery of membership events, caucus calls, workshops, working groups and conferences.

Financial Management

  1. Work with the Finance team to ensure that all member records are consistent and reconciled at the end of key financial reporting periods
  2. Bring efficiencies to the processes/systems that Finance and Membership follow/use.
  3. Support the global finance functions with Membership information thereby contributing to the reconciliation of member records with Finance and overall financial health of the organisation.

In addition to the above, the Membership Coordinator will deliver any other objectives as agreed with the Membership Manager.

The candidate will have the following Skills, Knowledge, and Experience:



  • Demonstrated experience working with membership, financial and/or CRM administration, and systems improvement and management.
  • Experience in managing and processing administrative records, financial data, and improving data integrity
  • Experience in dealing with commercial organisations
  • Experience working as part of a team, and willingness to give good service internally and external to the organisation
  • Experience in using Salesforce or other CRM system and in financial administration
  • Experience in Project Management and knowledge of PM tools.


  • Experience in a member-based organisation, or sales
  • Flexible individual with experience working in a multicultural and multilingual environment across time-zones

Skills & knowledge


  • University degree, or equivalent higher education qualification, in a relevant field with an interest in sustainability
  • Proficient IT skills, including but not limited to MS Office suite and database management
  • Good analytical and problem-solving skills with a proactive approach to finding and proposing solutions to challenges within clearly defined boundaries
  • Fluent in English (written and spoken) – ability to communicate clearly and concisely
  • Excellent organisational skills and capacity to multi-task and handle a set of different priorities
  • Willingness to carry out administrative work with due attention to client detail and reporting financial data
  • Good communication skills with the ability to communicate clearly and concisely, as well as the ability to assimilate and process information for wide-ranging audiences.


  • Knowledge of a second or third language.

Working Arrangements

The position is full-time (40 hours per week) and will be based in the Geneva or London. BCI offers flexible working, with core hours being 10am – 4pm and the option to work from home one day per week. The position requires some travel.


Interested applicants with the required attributes are asked to send a detailed CV (2 pages maximum) and a motivational letter (1 page maximum), in English, by email to: with subject: “Application Membership Coordinator” by the 20 February 2020 at the latest.

The first round interviews are planned to take place the week beginning 24 February 2020.

We thank all applicants for their interest; however only shortlisted candidates will be contacted.

BCI is currently unable to provide sponsorship for work permits, and candidates need to have a pre-existing right to work in the location where they will be based.

BCI is an equal opportunities employer, and is committed to good practice and transparency in the management of natural, human and financial resources.

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