Warden Supervisor

Royal Borough of Kensington & Chelsea

London W8
£31,434 - £34,986 pa

Paid • Full Time • Permanent

Reference: RBKC21204

Closing date: Sunday, 23rd February 2020   3 days left


Warden Supervisor RBKC21204
Salary range: £31,434 - £34,986 per annum (plus allowances for shift and weekend work)
Work location: Kensington Town Hall, Hornton Street, London W8 7NX
Hours per week: 36
Contract type: Permanent
Closing date: 23 February 2020
DBS check: Enhanced

Contact details for an informal discussion: Rachel Merriman (Senior Community Safety Officer) on 07739 317 243 or via email: Rachel.Merriman@rbkc.gov.uk

About Us:

Celebrating and preserving the unique cultural and environmental character of the borough is a major focus of this department, which includes Planning and Borough Development, Transport and Highways, Libraries, Environmental Health, Community Safety and Cleaner, Greener and Cultural Services.

Kensington and Chelsea is one of London’s most vibrant and densely populated boroughs, with a multitude of beautiful buildings, museums and parks. The planning team ensure any new building projects are undertaken with consideration to our residents, as well as our skyline.

If you are passionate about the environment, and the support services required to keep it safe, clean and green, take a look at our vacancies and join our dedicated team.

The Role:

This role provides the opportunity to be part of a brand-new service in Kensington and Chelsea, working with our communities to keep the borough healthy, clean and safe.

Joining the Warden Service, you will lead a team of wardens helping deter crime and anti-social behaviour, promote community safety and reduce residents’ fear of crime, providing a highly visible uniformed patrol service across our streets, estates and open spaces.

Working alongside other Council teams you will build relationships with residents through established forums, community events, youth clubs as well as informally in the community.

About You:

Using your leadership skills, you will manage and supervise a team of six wardens, inducting, training and mentoring them to deliver excellent services for and with the community.

You will have excellent organisational skills including the ability to manage weekly staff rotas ensuring any gaps are covered.

You will demonstrate a willingness to work in partnership with the service manager, supervisors, staff and other Council colleagues to ensure continuous service improvement is achieved via performance monitoring and regular service reviews.

You will have excellent verbal communication skills and an ability to communicate effectively with all members of the community and remain calm in all situations.

You will have a positive attitude towards partnership working, collaborating with other agencies including the police.

Using your key communication skills, you will be able to interview members of the public and accurately observe situations and record information clearly.

Demonstrating flexibility, you will be available to work a shift rota over seven days including weekends, evenings and bank holidays and a willingness to patrol in uniform on foot and by bicycle.

Post holders are required to hold a full UK driving licence.

Role Requirements:

  • To manage and supervise a team of six wardens.
  • To induct, train and mentor a team of six wardens; carry out regular one to one supervisions and annual appraisals for all staff.
  • Respond to complaints or queries from residents, elected members and senior managers in an appropriate and timely manner.
  • To deter crime and anti-social behaviour, promote community safety and reduce residents’ fear of crime.
  • To ensure the highways and other open areas in RBKC are kept in a clean condition at all times and are free from litter, dumped waste and graffiti, and to ensure residents take responsibility for their rubbish.
  • To gather evidence to support action against those committing crime, environmental crime or anti-social behaviour.
  • To ensure that all highways are free from obstructions including unlicensed tables and chairs, builders’ materials, unsafe scaffolding, unlit skips etc. To detect breaches of conditions and take enforcement action against the person/company responsible.
  • To issue fixed penalty notices.
  • To provide a high visibility, uniformed patrol service.
  • To liaise with other services where areas of work overlap.
  • To take part in joint patrols, including weapon sweeps, and contribute to multi-agency initiatives.
  • To use CCTV to capture evidence that can be used in prosecution.
  • To monitor areas where anti-social behaviour or illegal activities may be occurring.
  • To enforce against breaches of Public Space Protection Orders (PSPOs).
  • To take part in community events.

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

For further details and to apply, please click here.


Please mention environmentjob.co.uk when responding to this ad.