Visitor Experience & Commercial Manager

Royal Botanic Gardens, Kew

Wakehurst, West Sussex
£32,000 pa, pro rata

Paid • Part Time • Permanent

Sectors: conservation & wildlife, food, farming & horticulture

Closing date: Sunday, 26th January 2020   4 days left


Part time, 21.6 hours per week 

We’re looking for an energetic, experienced leader to join our Visitor Experience & Commercial team at Wakehurst.

You’ll be at the forefront of delivering an engaging and unique visitor experience, inspiring your team to exceed visitor and commercial targets. Reporting into the Head of Visitor Experience & Commercial this role will be instrumental in driving visitor excellence and ensuring the delivery of optimised revenue through admissions, retail, membership and other commercial activity including through our 3rd party catering and venue hire contract.

Royal Botanic Gardens, Kew is the world leader in botanic science and conservation, with two leading visitor attractions: Kew Gardens and Wakehurst.

Wakehurst is Kew’s wild botanic garden in Sussex and one of the South East’s leading visitor destinations, with over 500 acres of formal gardens and designed landscapes, wild woodlands and a tranquil nature reserve. It is also home to the world-leading Millennium Seed Bank, a Site of Special Scientific Interest (SSSI), an Elizabethan mansion and a plant collection of rarity, beauty and scientific purpose.

With a vibrant programme of public events and educational activities, Wakehurst’s audiences are growing rapidly, and there are ambitious plans for future expansion.

You will have outstanding operations management expertise, and a proven track record of driving commercial growth. An experienced people manager with a track record of creating and fostering a high-performance culture, you will be comfortable working collaboratively with colleagues across the organisation to deliver an outstanding and inspirational visitor experience.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please visit our website for more information and to apply.

Closing Date: 26/01/2020

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please.


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