CRM Database Administrator

Paper Round

Borough, London
c.£27,000, depending on experience

Paid • Full Time • Permanent

Sectors: sustainability

Closing date: Thursday, 31st October 2019  

Position title: CRM Database Administrator
Department: Marketing
Location: Borough, London
Reports to: Marketing Manager

Overall function

Paper Round is a leading circular economy company, providing recycling, data destruction & office supplies services in London & the South East. We were formed by Friends of the Earth in 1988 and now operate as an independent commercial organisation; we are born environmentalists.

We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. This is an important role in maximising opportunities with both existing & new clients and will provide the opportunity to make a difference within a friendly, dynamic and forward-thinking company. It is a key link between Sales & Marketing.

The culture is energetic, with opportunities to make a substantial contribution to the business.


  • Work with staff internally to identify, extract and clean existing data within both the existing CRM system and the company’s ERP systems.
  • Develop, administer, maintain and support the CRM system, documenting critical processes.
  • Develop robust capturing systems, including working with the salespeople to ensure business development opportunities and wider influencer contacts are captured
  • Understand, report and seek to rectify data quality issues.
  • Develop, maintain and execute reports as required by the business.
  • Maintain system configuration including user set up, screen customisation and layout.
  • Champion effective use of data accuracy and making others more data literate and able to access information.
  • Support individual team members with any system training requirements.
  • Manage lead generation & data mining processes – to ensure opportunities are captured & identified, then targeted and relevant content is delivered and follow up is managed via marketing automation processes.
  • Work with the marketing team to prepare, execute and post-analyse targeted e-mail marketing campaigns.
  • Review how data generally outside of our CRM system is formatted, stored, and integrated within the business and review the processes required to support this, to enable data to be used with greater efficiency and effectiveness.

Personal Attributes

  • Ability to problem solve and independently manage and prioritise workload.
  • Strong attention to detail, takes data quality seriously.
  • Good business and numeric sense with analytical mind.
  • Good understanding of GDPR.
  • Excellent communication and interpersonal skills.
  • Experience in all Microsoft Office packages.
  • Team player, who can motivate individuals across a range of disciplines.
  • Persuasive, to drive adoption of the CRM system & processes within the company by all relevant individuals and teams.
  • To work to the highest ethical standards and have a genuine interest in protecting the environment


The ideal candidate should have 2 to 3 years Sales & Marketing support experience, including database administration, and at least one years' experience of working with a CRM system, ideally Microsoft Dynamics CRM.


  • Salary circa £27k, depending on experience
  • Flexible working, charity volunteering opportunities, monthly massages and social activities
  • Office has panoramic views across the capital
  • Employee pension scheme and a travel season ticket loan
  • Dedicated individual training budget
  • 22 days’ annual leave + BH

Excited about joining us and taking the next step in your career? Then please email your CV and a cover letter to and quote ‘CRM Database Administrator’ in the subject line.

Closing Date – 31st Oct 2019

Please mention when responding to this ad.