Membership and Professional Standards Executive


£24,000 - £26,000 pa

Paid • Full Time • Permanent 02078313110 Sophie Dunajko

Closing date: Monday, 30th September 2019  

We are looking for an enthusiastic, personable and professional individual to join our Membership Team. Our Membership and Professional Standards Executive is the key point of contact for applicants. By supporting individuals through their membership journey you will be integral to ensuring our current members and prospective members receive a seamless service when joining and renewing their membership(s).

Other key functions of the role include providing secretarial support to the CIWEM professional standards committees, recruitment of application assessors and reviewers, maintaining strong relationships with external licencing bodies and identifying opportunities for upgrading existing and new members into higher grades of membership, systematically and regularly following up enquiries.

Your ability to plan and prioritise work is essential in this busy environment, along with demonstrated effective communication skills enabling you to deliver a high standard of customer service to both members and volunteers. We are looking for someone with a friendly, supportive and collaborative approach to work to play a key role in the recruitment and registration of members, and be central to the success of the Institution.

Reporting to the Head of Learning and Development, you will be a self-starter with a flexible approach, excellent organisational skills and a passion for the environment.

About You

You will thrive on working in a busy, fast-paced environment and have excellent interpersonal and communication skills, both verbal and written. You will have a working knowledge of the MS Office suite and experience with CRM systems.

Our ideal candidate is someone with a keen interest and passion for the environment, with an ambition to use their professional skills to increase awareness of environmental challenges and support our members towards achieving a safer, sustainable world.

Job Description

  • To be a champion of excellent customer service by acting as the first point of contact for telephone and email queries relating to membership of CIWEM, providing accurate and concise information and advice in a polite and timely manner.
  • Be the first point of contact for Chartership, Fellow and engineering applications and assessor and reviewer volunteers.
  • To take responsibility for processing applications for our Chartered, Fellow and Engineering grades of membership in a timely manner.
  • Provide secretarial and administrative support to volunteer committees, this will include:
    • Scheduling meetings with the relevant people at a time and date that is convenient to all parties
    • Work with the chair to agree and disseminate the agenda
    • Liaising with appropriate external contacts and internal teams
    • Booking rooms and organising refreshments
    • Collating, circulating and printing papers in advance of the meeting
    • Minuting the meeting and agreeing with chair before disseminating them (noting that some meetings may be confidential in nature.)
  • Maintaining strong relationships with the external licencing bodies.
  • To be responsible for accurate and timely data entry / maintenance of CIWEM membership records on CIWEM’s CRM system.
  • Ensure the timely payment of membership subscription fees.
  • Support the annual audit of CPD.
  • Promote the routes to professional registration to existing non-registrants and non-members.

How to apply?

To apply please submit you CV and covering letter explaining how you meet the personal specification to by midnight on 30 September 2019.

For more information please visit our website.

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