Community Manager

Sustainable Restaurant Association

Central London
Up to £25,000 depending on experience + free breakfast and lunch

Paid • Full Time • Permanent

www.thesra.org jobs@thesra.org

Sectors: sustainability, food, farming & horticulture

Closing date: Sunday, 30th June 2019  


The Sustainable Restaurant Association is a not for profit membership organisation helping restaurants become more sustainable and diners make more sustainable choices when dining out. Our members include a broad range of foodservice providers and suppliers, including neighbourhood favourites, high street chains, pubs, workplace canteens to Michelin-starred fine dining restaurants.

The Community Manager plays an essential role within the Membership Team to ensure membership services are delivered to our vibrant community of food service providers and suppliers. You will make the community a thriving place that delivers value to members and change in the food service sector across SRA’s 10 key area framework and beyond.

The membership team at the SRA is focused on two simple goals: working with as many of our members as possible and creating measurable change in their businesses. We help our member restaurants source food more sustainably, manage resources more efficiently and work more closely with their community.

You’ll focus on driving engagement with the online community, and ensure our members benefit from the resources and services available. You will know the hospitality industry well, and be a strong relationship builder. You will proactively engage with member businesses both online and offline, establishing rapport with our main contacts to ensure annual renewal of membership.

You will be a day to day contact for members, as well as the ‘voice’ of the community within the internal team. Your conclusions from daily communication with members will help to develop our membership product. The key focus of engaging members is to empower people to drive change and to deliver on collective impact targets.

You will understand the challenges facing the food system, and will be ambitious in your articulation of the solutions. You are passionate about helping people understand the positive impact that we can have on the planet through the food we choose to put on our plates, and you are interested in sharing knowledge, ideas, resources and solutions.

Core activities and responsibilities:

  • Ensure membership services are delivered effectively and efficiently
  • Promote and encourage existing and new member engagement; getting them on-board, delivering value and maximising their experience
  • Work to ensure member satisfaction and annual renewal of membership; ensuring members are actively engaging with our work (rating, awards and impact programmes)
  • Drive member collaboration and participation both online and through our programme of f2f events
  • Manage the day-to-day functionality of the online community platform, ensuring it is a vibrant and collaborative platform actively used by both food service providers and suppliers.
  • Help to develop improvements to the online community and actively contribute to decisions over technology, strategy and aims
  • Prompt and encourage content development within the community, including discussions, replies and responses, and the management of member-generated content
  • Ensure members complete their annual online rating survey and benefit from ever improving ratings reports and content tailored to their sustainability goals
  • Actively drive actions that count towards our impact strategy including the One Planet Plate campaign, Food Waste Bad Taste Programme and the Food Made Good 50 impact areas.
  • Assist the marketing team in developing priorities and promoting campaigns, overseeing regular updates to member communications and content plan

Qualifications / Person Spec:

Required

  • Experience in a customer facing role, ideally in the hospitality industry or in a membership organisation, with demonstrable evidence of having made a positive difference to customer satisfaction
  • A personable, confident approach to customer interactions, unafraid to pick up the phone and build meaningful relationships
  • A good communicator with a knack for understanding people
  • Demonstrable interest in sustainability issues in the hospitality sector and a desire to learn more
  • Highly adaptable with experience working as part of a busy team, taking responsibility, proactively identifying and managing situations where needed
  • Confident in using technology, and quick to learn new systems

Desirable 

  • Experience using or developing a Salesforce/other online Community
  • Sustainability knowledge
  • Understanding of the UK hospitality industry and the issues facing the sector

If this interests you please email jobs@thesra.org with a CV and covering letter explaining your suitability for the role.

Closing date: end of June. But initial phone interviews could begin earlier.


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