Education Support Assistant - FSC Flatford Mill

Field Studies Council

East Bergholt, Suffolk
£17,077- £18,121 pa

Paid • Full Time • Fixed Term Contract

Sectors: environmental education

Closing date: Wednesday, 8th May 2019  

Education Support Assistant with FSC Flatford Mill, Nr East Bergholt, Suffolk

This is a fixed term role until 31st March 2020

Imagine a role that offers you both unique opportunities and challenges; where you are an important part of an empowered team who strive to create a truly memorable experience for every individual who visits our FSC Locations and where you have the chance to demonstrate your passion to deliver the highest standards of customer service and care. No matter what role you perform at the FSC, everyone can make a difference... if you want to join our successful Environmental Education Charity and you have what it takes to make a difference then we want to hear from you.

Job Title: Education Support Assistant
Grade: Team Member
Based at: FSC Flatford Mill
Reports to: Senior Tutor as part of the Education Team
This post holds no line management responsibility

Overall Job purpose:

The post primarily involves the day-to-day management and maintenance of the technical, logistical and administrative resources which support the work of the Education Team in the delivery of field courses and environmental activities, along with a range of other duties essential to the smooth running of the Learning Location. The post holder must be enthusiastic about the environment and keen to see that people are taught to understand and respect it better. The post will best suit people who show initiative, can work independently, and contribute to the work of the Learning Location whilst prioritising a variety of tasks.

This is essentially an active role and will require the post holder to be able to undertake manual handling duties associated with the post, e.g. moving/carrying equipment.

Key Responsibilities:

  • Educational Resources / Equipment: Ensuring the readiness and availability of fieldwork equipment, H&S resources, workroom apparatus, ICT hard and soft ware, library, microscopes, classroom and lesson resources.
  • Workspaces: Ensuring equipment stores, workrooms and classrooms are ready, clean and safe for use.
  • Stock Control: Day-to-day management and maintenance of stock levels (educational equipment and resources), ensuring compliance with COSHH and other H&S requirements/recording systems.
  • Education Support: This could include; assisting with nature walks; helping to run environmental or problem solving games; aiding teaching staff in the collection of class data; or assisting independent groups by ensuring they have everything they need to run their own courses.
  • Environmental Recording: Operating and maintaining the Met Office climatological station and Rothamstead Moth Trap data collection and recording systems. Contributing to ongoing survey work e.g. butterfly transects / resource monitoring.
  • Sustainability and conservation: Contributing to various “green initiatives”, such as recycling, gardening and maintenance tasks in the Learning Location grounds.
  • Learning Location Shop & Bar: You will assist with running the shop and the bar, including ordering stock, carrying out stock takes and maintaining displays.
  • Other Routine Tasks: These could include showing in new arrivals; issuing and maintaining waterproofs and wellies; supervising the library; checking first aid kits and safety rucksacks; maintaining student amenities; and assisting with general maintenance around the learning location.


  • Complying with all relevant legislation / FSC Operating Codes of Practice (OCoPs) / FSC Health and Safety Handbook and FSC procedures
  • Taking an active role in the learning location’s evening and residential duty system - this will involve staying on site on some evenings and overnight to deal with customer issues and, with the support of a Senior member of staff, respond to emergencies.
  • Delivering a high standard of customer service and customer care
  • Ensuring the highest standards of quality are achieved in all duties carried out
  • Working closely with other staff to ensure that appropriate levels of service are maintained during absences and periods of high workload
  • Maintaining professional standards at all times in accordance with FSC policies
  • Fulfilling your obligations under FSC’s Behaviour Partnership to ensure a happy, productive working environment
  • Attending staff meetings as well as FSC internal and external training as required, in order to share best practice and improve team and learning location performance, and participating fully in staff development activities (sometimes this may involve travel to other learning locations with the occasional overnight stay)
  • Driving: We have a number of vehicles which you will be asked to drive. To do so, you will need to be 21 years or over, have a full valid driving licence, to have been driving for at least two years, and undertake an internal assessment on commencement in the role

Subject to meeting certain criteria, you may also be required to drive our minibuses. If you do not hold D1 entitlement and have the appropriate driving experience/certification, you may be required to undertake the relevant training upon commencement of the role

  • Undertaking any other duties that may reasonably be required to ensure the smooth and efficient running of the learning location

Key Expectations:

The expectations of every employee that we regard as essential include:

  • A positive and passionate work attitude
  • A desire to show pride in all aspects of their work
  • A flexible approach with a willingness to adapt to changes
  • An ability to work using your own initiative both independently and as a competent, effective team member
  • An ability to work under pressure and prioritise work to meet tight deadlines
  • Always treating others with courtesy, dignity and respect
  • A commitment and contribution to improving FSC’s environmental performance
  • A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges

This job description should be seen as enabling rather than restrictive, and will be subject to regular review.

How to apply:

For all recruitment information and relevant application forms please go to our vacancies web page at:

To apply for this position please download and complete in full the EDUCATION application form. You must ensure that your application includes examples of how you have demonstrated skills, knowledge and experience in meeting the requirements of the post detailed in both the job description and person specification.

Send your completed application form to: OR

Human Resources, FSC Head Office, Preston Montford, Montford Bridge, Shrewsbury, Shropshire SY4 1HW

Please note we do not accept CV’s without a completed application form.

Applications will be considered on arrival and interviews arranged as appropriate

Shortlisted applicants will be contacted by telephone or email.

If you have any queries regarding this vacancy please call John Blair on 01206 297110. We look forward to receiving your application in due course.

Please mention when responding to this ad.