Welfare and Energy Advisor

Centre for Sustainable Energy

Bristol
£22,405 - £25,265 depending on experience

Paid • Full or Part Time • Fixed Term Contract

cse.org.uk reception@cse.org.uk 01179341400 Fayola Edmunds

Reference: HES 15

Sectors: carbon, climate & energy, sustainability

Closing date: Tuesday, 23rd April 2019   4 days left


The role of Welfare and Energy Advisor is full time, though we will consider applications for part time working (minimum of 22.5 hours per week) if appropriate. It will run until September 2020.

The primary focus of the job is to give advice to vulnerable clients in fuel poverty across a range of our energy related projects. The postholder will deliver telephone and face-to-face advice to our low-income clients covering their energy use, finances and welfare benefits entitlement. This will include carrying out initial assessments and working with them to help them secure and retain these benefits. The job also involves working with clients to map out their income and expenditure in order to access funding for measures such as new central heating systems, fridges etc.

We are looking for someone with a good understanding of the current welfare benefits system and the issues affecting claimants.

Training on energy efficiency will be provided on appointment.

Person specification

The following skills and experience are essential:

  • Specific, demonstrable and recent (within the last two years) experience of delivering welfare benefits advice.
  • Experience of advising vulnerable people or those with multiple and complex needs and working within a safeguarding framework
  • A commitment to customer service and an understanding of the necessary attentiveness and patience required.
  • Good verbal and written communications and attention to detail.
  • Effective administrative skills and a willingness to undertake routine administrative tasks with high levels of accuracy and reliability.
  • Excellent time management and organisational skills.
  • Ability to work flexibly and manage competing priorities.
  • Clean driving licence (car) and a willingness to drive to meetings and events where necessary. Car ownership is not required.

The following skills and experience are desirable:

  • Experience of giving energy advice.
  • City and Guilds or equivalent qualification in energy awareness (e.g. Domestic Energy Assessor or trained EPC assessor).

Pay and conditions

The full time (37.5 hours per week) annual salary is £22,405 to £25,265 depending on experience. Part-time applications will be considered, but we require a minimum commitment of 22.5 hours per week.

The fixed term post runs from appointment until September 2020.


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