Visitor Ranger

Nene Park Trust

£20,968 - £23,001 (dependent upon experience)

Paid • Full Time • Fixed Term Contract 01733 405974 Greg Higby

Sectors: conservation & wildlife

Closing date: Monday, 8th April 2019  

General purpose:

The role of Visitor Ranger is key in supporting the Trust’s objective of engaging more deeply with Park visitors, helping to bring the Park’s hidden heritage to life and promoting opportunities for the public to take part in the fantastic diversity of recreational and educational activities across the site.

The role will support the delivery of the Trust’s exciting events programme, helping deliver walks, talks and other activities across the Park. As part of the wider Park Management Team, it will support the Duty Ranger rota and the delivery of day-to-day park management and maintenance activities. This front-facing role will support and develop opportunities for volunteering and will work closely with the Visitor Centre Team, to ensure visitors have an informed, safe and enjoyable visit to Nene Park.

Key deliverables:

The post holder will:

  • Act as a ‘Champion’ for the Park, consistently promoting the Park, its activities and benefits (i.e. delivering our charitable objectives – including education, health and well-being).
  • Together with the wider Operational Teams, act as the first point of contact for visitors and provide positive, helpful and confident engagement with visitors.
  • Provide a day-to-day physical ‘presence’ in the Park, reinforcing and promoting responsible enjoyment of a clean and safe Park.
  • Interact with and support Park visitors, with a focus on working and engaging with hard-to-reach, and other, visitor groups.
  • Engage with Park visitors to promote the Park’s history and heritage, our Park Code and the variety of facilities and visitor attractions on offer, including our annual events/activities programme.
  • Support the Trust’s growing volunteer programme, acting as a first point of contact for Volunteer Rangers and other supporting Volunteers.
  • Be part of, and undertake, Duty Ranger responsibilities such as undertaking regular patrols of the Park, facilities and play areas, to ensure that the Park is clean, safe and well-presented at all times.
  • Be able to respond to emergencies and visitor-related issues in the Park.
  • Help support and directly deliver events across the Park such as walks, talks, demonstrations and other activities.
  • Carry out minor maintenance tasks and repairs across the site.
  • Identify tasks that need to be added to the wider Park Management Team work programme and maintenance log.
  • Record incidents, issues and any other relevant information on the Daily Park Log and take appropriate action where required.
  • Report any interesting wildlife sightings and take photographs of events and activities in the Park for the Trust website and social media.
  • Proactively engage with Park visitors to provide information and assistance and manage any difficult situations, liaising with senior staff as necessary.
  • Assist with onsite parking queries including the replenishment of supplies.
  • Undertake litter patrols.
  • To undertake clearance and appropriate disposal of litter, dog waste and fly tipping from the Trust’s estate as they arise.
  • Act as a first point of contact for any first aid incidents.
  • Undertake cash collection from all visitor facilities and car parks.

Requirements – experience:

  • Experience of working in a park or similar outdoor environment.
  • Experience of delivering educational and / or recreational activities with the public.
  • Experience of undertaking general maintenance duties in a park or similar environment.
  • Experience of working with volunteers.
  • Experience of working in a customer-facing environment.
  • Experience of dealing with difficult customer situations.
  • Good verbal and written communication.
  • Ability to carry out duties under instruction but to be reactive to situations on the ground.
  • Knowledge of health and safety in the workplace.

Requirements – qualifications:

  • Knowledge of, and an interest in, working in a park environment.
  • First Aid.
  • Be committed to continuous professional development, undertaking vocational and structured training and/or project work as identified as part of the annual performance and development reviews.

Requirements – personal characteristics:

  • Willingness to work outside in all weathers.
  • Ability to communicate positively and confidently with diverse groups of people.
  • Ability to make positive contributions to the team, supporting colleagues in their work.
  • Ability to work as part of a team but must be self-motivated and willing to take the lead in their area of specialism.
  • Be friendly and approachable to members of the public.
  • Ability to remain calm and self-controlled under pressure.
  • Positive, enthusiastic and customer-focused approach.
  • To adhere to existing working practices, methods, procedures, undertake relevant training and development activities, and to respond positively.

Other points:

  • Full driving licence.
  • Ability to walk, cycle and drive in and around the Park to perform their duties.
  • Flexible working across a seven-day week, working approximately 2 out of 4 weekends.
  • Daily physically demanding work including manual handling and lifting.
  • Daily operation of power tools and equipment.
  • Frequent working away from buildings and the public highway.
  • Carry and be responsible for a Trust radio and mobile phone and respond to a variety of queries and requests.

For an informal discussion please contact Greg Higby, Park Manager, on 01733 405974.

For further information and to download an application pack please see our website

Please mention when responding to this ad.