Visitor Experience Manager


£19,602 - £21,236 pa

Paid • Full Time • Permanent

Reference: A3400918

Sectors: conservation & wildlife

Closing date: Friday, 8th February 2019  

This is an exciting opportunity for someone with a passion for wildlife, excellent interpersonal, communication and organisational skills to join the Site Management Team on the Exe Estuary.

Visitor Experience Manager
Reference number: A3400918 
Location: Devon
Salary starting at: £19,602 - £21,236 per annum 
Hours: Full time 
Contract: Permanent

We are in the early stages of building our RSPB visitor offer in Devon and you will be at the forefront of developing our visitor experience across the Devon reserves. You will grow and lead a volunteer team to offer a high quality customer service and be responsible for the delivery of a changing and inspiring visitor offer including events and educational activities. Your work will create the platform to help grow commercial support for the RSPB through donations, events and RSPB membership.

Your initial focus will be at Bowling Green Marsh in Topsham, which offers amazing views of wintering wildfowl and waders. Here, in addition to the traditional hide, we have recently created a new wildlife garden and opened a new space, The Lookout, designed as a front room with a view to encourage everyone, particularly families and less able visitors to enjoy an up close view of the spectacle. We want to grow the existing volunteer team to offer excellent live interpretation and to develop our small catering offer in order to grown support for the RSPB.

Who we're looking for
This is a significant role and we need someone who can take on a big challenge. You'll need to have the following skills and experience:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • Exceptional people management skills, including experience in managing volunteers
  • Commercially focused with a customer centric approach, with a strong commitment to customer service
  • The ability to influence a wide range of people, from volunteers, to the Regional Management Team
  • You'll need to be creative and imaginative
  • Experience of coaching and developing teams, motivating people to getting the best out of them
  • You'll have an eye for detail and understand how the season of events influences our visitor experience program
  • Experience of generating income, understanding how to make the most of all opportunities
  • Experience of press, copy, marketing and social media communications
  • You'll be familiar with reporting on data and management information, and know how to interpret it back to others

This role is covered by the Rehabilitation of Offenders Act. You will be asked to declare unspent convictions and cautions at offer of employment stage.

Closing date: 8 February 2019
Interview date: 12 February 2019 

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the 'More information' link to be directed to our website. 

Please make sure you include reference number A3400918 on your application.

No agencies please.

Please mention when responding to this ad.