School Booking Assistant

Field Studies Council

Shrewsbury, Shropshire
£18,877 - £21,542 pa

Paid • Full Time • Fixed Term Contract

Sectors: environmental education

Closing date: Monday, 7th January 2019  

School Booking Assistant with FSC Head Office, Shrewsbury, Shropshire

This is a Fixed Term maternity cover position due to start in January 2019 and end in October 2019 in the first instance

Imagine a role that offers you both unique opportunities and challenges; where you are an important part of an empowered team who strive to create a truly memorable experience for every individual who visits our FSC Locations and where you have the chance to demonstrate your passion to deliver the highest standards of customer service and care. No matter what role you perform at the FSC, everyone can make a difference... if you want to join our successful Environmental Education Charity and you have what it takes to make a difference then we want to hear from you.

Job Title: School Booking Assistant
Based at: FSC Head Office
Grade: Team Member
Reports to: Head of Marketing
This post holds no line management responsibility

Overall Job purpose:

The post-holder will work closely with school teachers with an interest in attending our centres and centre-based office teams to ensure school teachers can easily book a fieldwork experience that meets their requirements.

To further complement the existing process created at Head Office we are seeking someone to join the team. The post-holder will work within the successful process created at Head Office. The successful candidate will be able to bring their passion for fieldwork, their knowledge of current specifications and be able to communicate this enthusiastically to potential customers in order to ensure each enquiry is brought to a conclusion as efficiently as possible.

Although the main focus of the role will be to respond to customer enquiries, the post-holder will also develop record and share knowledge of what each centre can offer school groups and help improve information on each centre’s web-page. As such, there will be a requirement to visit centres.

Although primarily office based, this is essentially a pro-active role which will require moderate physical effort, i.e. moving office files and intensive periods of time spent working on computer systems.

Key Responsibilities:

  • Responding to initial enquiries, via telephone and email, working closely with our centre admin teams to confirm prices and availability.
  • Ensuring continued communication with enquirers up until the point at which a deposit payment has been received.
  • Recording information to ensure we track each enquiry’s progress.
  • Developing and recording information regarding what each centre can offer to school groups and where their specialities lie.
  • Working with centre staff and the marketing team to help improve the level and quality of information regarding fieldwork courses for schools on centres’ web-pages.
  • Occasionally attending an exhibition conference, setting up the stand and maintaining its presence.
  • Being the first point of contact, with the front office team, for customers by telephone, when arriving in person.
  • Providing a welcoming and friendly environment for visitors and staff.
  • Improving our environmental performance through reducing waste and efficient use of office resources, especially through minimising paper use.
  • Assisting with Front Office duties as and when required.


  • Complying with all relevant legislation / FSC Operating Codes of Practice (OCoPs) / FSC Health and Safety Handbook and FSC procedures
  • Delivering a high standard of customer service and customer care
  • Ensuring the highest standards of quality are achieved in all duties carried out
  • Working closely with other Head Office staff to ensure that appropriate levels of service are maintained during periods of high workload.
  • Maintaining professional standards at all times in accordance with FSC policies
  • Fulfilling your obligations under the Behaviour Partnership.
  • Attending staff meetings as well as FSC internal and external training as required, in order to share best practice and improve team and learning location performance, and participating fully in staff development activities (sometimes this may involve travel to other FSC locations with the occasional overnight
  • Any other duties that may reasonably be required by the Head of Marketing to ensure the smooth running of Head Office.

Key Expectations:

The expectations of every employee that we regard as essential include:

  • A positive and passionate work attitude
  • A desire to show pride in all aspects of their work
  • A flexible approach with a willingness to adapt to changes
  • An ability to work using your own initiative both independently and as a competent, effective team member
  • An ability to work under pressure and prioritise work to meet tight deadlines
  • Always treating others with courtesy, dignity and respect
  • A commitment and contribution to improving FSC’s environmental performance
  • A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges

How to apply:

For all recruitment information and relevant application forms please go to our vacancies web page at:

To apply for this position please download and complete in full the EDUCATION application form. You must ensure that your application includes examples of how you have demonstrated skills, knowledge and experience in meeting the requirements of the post detailed in both the job description and person specification.

Send your completed application form to: OR

Human Resources, FSC Head Office, Preston Montford, Montford Bridge, Shrewsbury, Shropshire SY4 1HW

Please note we do not accept CV’s without a completed application form.

The closing date for receipt of your completed application is 12 noon on Monday 7th January 2019

Interviews will be held at FSC Head Office, Preston Montford in the week commencing 14th January 2019

If you have any queries regarding this vacancy please call Ben Worth on Tel No. 01743 852123 We look forward to receiving your application in due course.

Please mention when responding to this ad.