Membership and Supporter Care Team Leader

Cycling UK

Guildford, Surrey
£30,000 pa

Paid • Full Time • Permanent

Sectors: sustainable transport

Closing date: Tuesday, 27th November 2018  

At a time when cycling is enjoying great public interest, Cycling UK is seeking a highly motivated individual to lead our Membership and Supporter Care Team. This team is the key point of contact and communication with our 65,000 members. It provides the customer service and administration functions of processing memberships and donations, as well as also carrying out outward facing recruitment, retention and income generation campaigns.

The successful applicant will have experience of line management within a membership, fundraising, contact centre or telesales environment; strive for high levels of customer satisfaction; be confident with handling and manipulating data; have empathy with Cycling UK members and possess excellent verbal and written communication skills. 

If you’re go-getting, love talking and have a keen eye for detail, we’d love to have you on board.

To apply for this permanent full-time post, please complete the application form directly addressing the Job Description and Person Specification and along with your covering letter email as attachments to, closing date for applications is 12.00 noon on Tuesday 27 November 2018 and interviews will take place week commencing the 3 December 2018 at our offices in Guildford.

Please mention when responding to this ad.