Visitor Experience Officer

National Trust

Marlborough, Wiltshire
£19,349 pa

Paid • Full Time • Permanent

Reference: IRC70691

Sectors: conservation & wildlife

Closing date: Sunday, 21st October 2018   2 days left


Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round.

The post is based at West Kennett Farm, Nr. Marlborough (SN8 1QF) but with weekly working from Stonehenge Cottages (SP4 7DD).

Due to nature of the role a driving licence and own vehicle will be essential.

What it's like to work here

Wiltshire Landscape is a large and dispersed portfolio which includes the Stonehenge and Avebury World Heritage Site and ten other beautiful countryside sites scattered across the county. Stonehenge Landscape (not the monument) and the countryside sites are the key visitor areas you will be focussed on. Most of these places are small little-known, peaceful sites, with no visitor infrastructure and minimal signage. They are special for various reasons, whether it be their SSSI or SAM status, exceptional archaeology or unique chalk grassland habitat.

For more information about our property please visit

What you'll be doing

You’ll work with the Countryside Manager to ensure every aspect of the visitor experience is shaped by our natural and cultural heritage, and will deliver an exceptional experience to everyone who visits, every time they visit.

Working alongside the Rangers, you’ll develop, administrate and implement a wide range of engagement activities to help people enjoy our sites and to understand the work that the National Trust does to care these sites, for ever and for everyone.

A significant part of your role is to manage a team of dedicated volunteers who are vital in the delivery of our operation.

Like everyone here you’ll love the outdoors and you’ll love the chance to help people get out there and enjoy it. You’ll have a passion for providing the highest levels of customer care and community work. Above all you’ll enjoy sharing your passion and knowledge making sure that visitors have a fantastic outdoor experience.

The role also includes a small proportion of the administration support. This is a busy role and we’re looking for someone who can embrace the challenge. If you feel that you can help to deliver exceptional visitor experiences then we would love to hear from you.

Who we're looking for

It’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

  • A flexible customer focused approach, with high standards of customer service
  • Excellent people skills, enabling strong relationships, both externally and internally
  • Experience of working to multiple deadlines and managing own workload
  • Outstanding organisation and planning skills, and a good eye for detail
  • Understanding of the aims and ethos of the National Trust
  • Excellent communication skills, both verbal and written
  • A hard working approach, be committed and a team player
  • Strong IT skills - Microsoft Office, as well as web and social media applications
  • Experience of producing interpretation, marketing or promotional material
  • Knowledge of relevant Health & Safety procedures

The package

Looking after you

  • Health cash plan – from as little as £3.09 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership at over 100 leisure facilities across the country

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our Retail and Food & Beverage outlets
  • Discount up to 35% off a National Trust holiday cottage booking

Closing date: 21 October 2018

For more information and to apply, please click here.

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