Senior Account Manager

Paper Round

£35,000 OTE

Paid • Full Time • Permanent Lily Fisher

Sectors: sustainability

Closing date: Monday, 11th June 2018  

The Role

Are you an experienced Account Manager who wants to contribute to the world in a positive way? Do you have excellent customer service skills, with a love for maintaining client relationships, but feel that your current role doesn’t challenge you enough?

Paper Round, an ethical, fast-growing resource management company are looking for a candidate who would answer YES to the above, to join our exceptional team during an exciting period of change and growth. As a Senior Account Manager, you will help us by taking care of some of our largest customers, many of whom are household names and work in some of London’s most iconic buildings.

As a Senior Account Manager, you will be the named point of contact for a selection of our largest customers and responsible for managing these relationships. The role will have you out and about conducting meetings, to ensure that your clients receive the best possible service and reach their recycling and waste management targets. Are you up for the challenge?

Key Responsibilities:

  • Dealing with your accounts on a day to day basis via, phone, email and face to face meetings.
  • Develop strong business relationships to allow you to work with your accounts and meet their environmental goals. You will work pro-actively to improve the service on site and resolve any issues that arise.
  • Taking a strategic approach to account management and identifying key stakeholders and opportunities within your accounts and develop these to increase the value of your portfolio.
  • Work closely with our Operations team and Helpdesk to ensure your accounts receive an excellent level of customer service and that any issues are resolved quickly and KPIs achieved.
  • You will manage negotiations around price reviews with your clients.

The Person

As a Senior Account Manager you will have;

  • The ability to react quickly and efficiently to ever changing customer requests. Balancing a workload that requires you to manage your time effectively to ensure efficiency.
  • Excellent communication skills, both verbal and written, with an ability to adapt your approach and style to appeal to a range of people.
  • Great attention to detail.
  • Be commercially minded, with a good understanding of profitability and enjoy closing deals.
  • Ability to be highly autonomous and self-motivated
  • An interest in the environment and willingness to learn more about current sustainability issues and discuss these with your clients and colleagues.
  • Good and sound knowledge of Microsoft Office suite.

The Company

Paper Round started life in 1988 as a small Friends of the Earth project. The Group provides total waste management, office supplies, secure data destruction, and food recycling to businesses and the public sector. From our closed-loop recycling solutions, to charity donations; our ethical stance isn't just lip service, it’s an integral part of who we are and what we do! Our clients range from facilities management firms at large multi-tenant skyscrapers, to financial institutions, charities and media firms and from SMEs to food service chains.


  • Flexible working, charity volunteering opportunities, monthly massages and social activities
  • Training budget and ability to progress within the company.
  • Office has panoramic views across the capital
  • Employee pension scheme
  • Travel season ticket loan
  • Company surface pro and phone
  • The Helpdesk deal with day to day queries and provide you with admin support

Excited about joining us and taking the next step in your career? Then please email your CV and a cover letter to and quote ‘Senior Account Manager Application’ in the subject line.

Closing Date - 11th June 2018

Please mention when responding to this ad.