Visitor Experience Manager


Martin Mere Wetland Centre, Burscough, Lancashire
£35,780 pa

Paid • Full Time • Fixed Term Contract

Reference: VEM/MM

Sectors: conservation & wildlife, water & hydrology

Closing date: Tuesday, 1st May 2018   7 days left

This is a two-year fixed term post (with the prospect of becoming a permanent role at the end of the two year period).

37.5 hours per week to be worked on a rota basis to include weekends and bank holidays, in line with business requirements

Martin Mere Wetland Centre, in Lancashire is home to one of the UK’s flagship nature reserves. The centre also houses a captive collection of wetland wildlife and provides outdoor activities such as a canoe safari, adventure playgrounds and pond dipping. We are seeking someone to help us offer even more amazing, surprising, inspiring and engaging experiences for over 200,000 visitors every year.

Are you an outgoing, creative, proactive and organised senior manager with experience of working in a large visitor attraction? In this exciting position, you’ll be responsible for overseeing marketing, learning, events, retail and admissions teams, including volunteers. You’ll need excellent leadership qualities, as well as customer service skills, commercial acumen and, ideally, some level of experience in all of the areas you’ll be overseeing. Crucially, you’ll be a brilliant communicator and team player, comfortably working across departments to achieve your goals.

The Wildfowl & Wetlands Trust (WWT) is a conservation charity that protects wetlands for wildlife and people. We conserve, restore and create wetlands. We are pioneers in saving wetland wildlife, both in the UK and around the world. At our 10 UK sites around a million visitors a year engage with wetland nature. We work internationally in key global wetland areas, balancing conservation with sustainable livelihoods and influencing national and international conservation policies.

In return for your hard work and dedication you’ll enjoy a wide range of benefits including:

  • 25 days annual leave plus bank holidays increasing to 30 days after 5 years
  • Contributory pension scheme (conditions apply)
  • Life assurance
  • Free parking
  • Child care voucher scheme

Closing date: 1st May 2018

Interview date: 18th May 2018

Second Interview: 30th May 2018

*The second interview will contain a presentation element and it would be advisable to allow time for a familiarisation visit to the centre between the first and second interview dates.

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