Customer Services Advisor (fixed term contract)

NHBS Limited

Totnes, Devon
£15,500 - £16,500 pro rata

Paid • Full Time • Fixed Term Contract 01803 865913 Natalie Mawson

Sectors: conservation & wildlife, ecology

Closing date: Friday, 27th April 2018   3 days left


NHBS is a world leader in supplying Natural History, Ecology and Conservation books and ecological survey equipment to institutions, retailers, companies, libraries, academics and private customers around the world. This is an opportunity for a highly motivated individual to join our customer services team. The customer services team is the first point of contact for our diverse range of customers.


You’re the type of person who thrives on getting details right, enjoys communicating effectively with customers and colleagues alike, and is confident in prioritising multiple demands. You may have a chance to gain experience in other departments whilst at NHBS, as this fixed term position aims to expand our capacity during the busy period of spring and summer. We offer a fast-paced environment where team-work, initiative and quick thinking are valued and where a demonstrated passion for ideas and for what NHBS does is more important than specific knowledge in any field.

Skills required

  • A good telephone manner and outstanding written communication skills are essential
  • High degree of computer literacy
  • Attention to detail
  • Language skills: a second language in addition to English would be advantageous
  • Above all, we value a common sense approach, critical thinking and a willingness to learn new skills

Our offer to you

Our warehouse and office is based on the industrial estate in Totnes. We have been selling natural history and science books since 1985 and ecological survey equipment since 2009. The successful candidate will be joining a diverse and friendly workforce of 38 staff.

This position reports to the Customer Service & Dispatch Manager.

This is a fixed term position until the end of September 2018 and is available immediately. Salary: £15,500 – 16,500 pro rata (depending on experience), based on a 37.5 hour week Monday - Friday, with the position attracting 28 days holiday pro rata, including bank holidays.


We are looking for someone who is interested in what NHBS does and how we can help our customers. Please make clear in your cover letter why you are that person - also tell us what it is about NHBS that interests you.

Please email your CV and Cover Letter by Friday 27th April to the Customer Service & Dispatch Manager, Natalie Mawson ( After interview for the post, candidates will complete a trial day before being made a formal offer of employment.

Please mention when responding to this ad.