Supporter Marketing Officer

Soil Association

£23,622 pa

Paid • Full Time • Permanent 0117 314 5181 Gemma Heaysman-Burns

Sectors: food, farming & horticulture

Closing date: Tuesday, 28 November 2017

About us

Food is at our heart. As a charity we work relentlessly to find, test and deliver solutions to some of the most pressing problems facing humanity today. Our food system is messed up! There is a relentless drive to produce ever cheaper food, there is a growing obesity crisis yet so many people don’t have access to healthy, fresh food. And we urgently need to change the way food is produced, so the way we farm protects and regenerates our soils, wildlife and our natural world. We’re dedicated to making this positive change happen. We’re campaigning, lobbying and certifying. We’re running research programmes that pave the case for change. And we’re inspiring millions of people to take their own step towards a sustainable future. Please visit our website for more information about us.

About the opportunity

Do you want to join an organisation tackling one of the biggest problems facing humanity and the planet today? We have a unique opportunity to join our Supporter Development team and deliver marketing campaigns to recruit new supporters and regular donors. Our regular donors and supporters are at the heart of all our fantastic work at the Soil Association and at the heart of the organic movement. We are looking for an individual to come bursting with ideas and creativity as well as a passion for our organisation’s values, to positively engage our supporters at every stage of their journey with us.

Your role

As Supporter Marketing Officer your role will be key to implementing an inspiring multi-channel marketing programme that will engage new supporters and existing donors. You will be working collaboratively with a friendly and professional team of marketing and membership specialists to develop and deliver marketing campaigns and engaging communications, including but not limited to our membership magazine, email newsletters, social and web content. You will have the freedom to bring new ideas and creativity to enhance our proposition, fundraising activities and engagement programmes. You will also be helping us to analyse our marketing performance and supporter data effectively to help us tap into new audiences and engage positively with existing supporters.

About you

We are looking for an enthusiastic and passionate marketing or communications professional. You must be IT confident with a good understanding of how to communicate on social media, email marketing and web content creation. Experience of CRM databases and data handling, particularly data selections and response reporting, as well as managing the creation and production of printed materials is ideal. To be successful in this role you must be a confident communicator, with excellent copywriting skills. You must also enjoy speaking to and supporting customers, providing the highest level of customer care in both written and verbal communication. It is a busy and creative work environment and you must be able to work collaboratively on shared projects as well as under your own steam on individual tasks.

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

  • 27 days annual holiday plus bank holidays, increasing to 30 days with service
  • A defined contribution pension scheme
  • Free membership of the Soil Association Charity
  • Discounts on organic produce, farm visits
  • Volunteer days to give back to the local community or support green initiatives
  • Family friendly policies, flexible working and childcare vouchers
  • Cycle to work, Bristol Pound scheme

Important dates

Closing date for applications: 9am, Tuesday 28th November 2017

Interviews are expected to take place: Wednesday 6th December 2017

To Apply

Please submit your CV with a covering letter, outlining your most relevant skills and experience for the role to Please make sure that the file names of the documents you attach contain your name (first name and surname).

For more details or for a discussion about the role please contact Gemma Heaysman-Burns on 0117 314 5181. Thank you for your interest in the Soil Association and our job opportunities.

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