Energy Advisor

About tEC 

Established in 1993, the Environment Centre (tEC) is an independent charity that aims to help people keep warm and well in their homes, reduce carbon emissions, improve air quality and encourage sustainability. We do this by supporting others to take action, working with individuals, community groups, charities, schools, businesses and local government. We are the trusted local centre for information and support for home energy efficiency and sustainability.

We work across Hampshire and our current projects focus on energy efficiency, affordable warmth, sustainable living and air quality. You can find out more about our work here: www.environmentcentre.com.

About the role

As an Energy Advisor, you will deliver a range of activities, working with stakeholders across Hampshire to raise awareness of affordable warmth and energy efficiency issues. In particular, you will assist in delivering a range of our energy and fuel poverty projects. This will involve providing telephone, written and face-to-face advice on home energy efficiency, sustainability and affordable warmth, including in-depth casework for some customers. Casework will include supporting customers at risk of fuel poverty to reduce their utility bills, resolve complex billing issues, respond to heating emergencies, install energy efficient home improvements and reduce their environmental impact.

The role will also involve delivery of a range of promotional and engagement activities, working with stakeholders and communities across Hampshire to raise awareness of affordable warmth and energy efficiency issues. The post holder will be required to accurately record customer details and information on a range of activities and outcomes efficiently and diligently.

The successful applicant will be an excellent verbal and written communicator with good attention to detail. We are looking for someone who is highly organised and customer focused, with a passion for helping others. 

We offer hybrid working (a mix of office and home based), a supportive team culture and generous holiday leave. We will be happy to discuss our hybrid working model at the interview stage. There may be an opportunity to extend the role beyond the initial contract period of 18 months; however, this will depend on funding availability, timing, and the success of the post holder in the role. 

The full time position will require a commitment of 37.5 hours per week. The starting salary for a trainee is £23,750 per annum with a rise to £25,500 following successful completion of the probationary period. The salary for a qualified Energy Advisor will be between £25,500 and £28,000 per annum, based on skills and experience. There will be a six-month probationary period for this role.

The offer of employment is subject to the satisfactory completion of a DBS check.

Closing date: 5pm, Tuesday 10th December 2024
Intended interview dates: 17th-19th December 2024

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

If you need additional support through the recruitment process, please contact [email protected] or call 02380 336172 to discuss alternative arrangements.