About The Role

The Land Trust is in an exciting period of growth, with a growing number of service charge sites coming under management and is now seeking to appoint an Estates and Facilities Officer for a large phased development site at Marleigh in Cambridge. The Estates and Facilities Officer will help deliver an ambitious, community focused, programme of growth and community engagement.

The Role

The Estates and Facilities Officer is responsible for:

• Overseeing day to day operations of a community centre & wider open space
• Monitoring & managing contractor/s
• First line support for residents in person & over the phone/emails

Key Responsibilities

• Point of contact for residents & wider community groups. Ensuring high standards of customer care. Being presentable & approachable for users of the community centre
• Producing KPI reports & site inspection reports to assist Service Charge Estate Manager with estates operations
• Supporting Service Charge Estate Manager with handovers of future infrastructure including, landscaping reports & sign off.
• Engaging with & supporting local community groups & chairing multiple user groups including: Building user groups, local community steering groups & resident association.
• Ensuring community centre is operated in a safe and secure manner and that H&S regulations are adhered to
• Promote The Land Trust policies and aims
• Assisting with negotiating annual budgets & ad hoc works
• Monitoring & maintaining a booking system software to control bookings

Essential Skills and Attributes

• GCSE English and Maths grade 4 or above
• Experience of and confidence in using spreadsheets – good knowledge of Microsoft Office package
• 1-2 years experience in dealing with Customers, via telephone, e-mails, etc
• 1-2 years Estates management experience to include, management maintenance contracts & reporting on progress
• Confident with engaging with several community groups. Ability to build & maintain relationships to a high level
• High level of accuracy, integrity and good attention to detail
• Experience with Service Charge would be desirable but not essential
• Confident telephone manner, excellent spoken and written communication skills

Salary and Benefits

• £30,000 depending on experience
• A salary sacrifice pension scheme, company matching employee contributions up to 6%
• Life Insurance (4 x salary)
• Role is based on site
• 26.5 days holiday per year, plus bank holidays. Rising to 31.5 days with service
• Option to purchase additional holidays
• Employee Assistance Programme
• Health Care Cashback scheme
• Training and Development support
• Annual performance incentive plan

A full job description can be found on our website.

Closing date is 9am on Monday 14th October 2024.

Interviews will be held the week commencing 21st October 2024.