Feedback and Insights Officer


Up to £28,000 pa

Paid • Full Time • Permanent

Sectors: carbon, climate & energy

Closing date: Friday, 28th June 2024   3 days left

We have an exciting opportunity for an experienced customer service professional to join our Feedback & Insights Team, maximising the benefit of our customer satisfaction process to support the continuous improvement of Warmworks’ service to our customers.

Along with excellent communication skills and a proven track record in resolving complex issues, you will bring a positive and enthusiastic approach to supporting complaints, appeals and complex casework. Experience of dealing with vulnerable customers will be an advantage and additional training and support will build on your existing skills.

About Warmworks

Warmworks, formed in 2015, is a joint venture partnership between Energy Saving Trust, Changeworks and Everwarm.

Warmworks is committed to tackling fuel poverty, increasing the energy efficiency of the homes and communities in which we work and consistently delivering a first-class service to the households and families that we support.

Since 2015, Warmworks has been the Managing Agent of the Scottish Government’s national fuel poverty scheme, Warmer Homes Scotland and has recently started work on a range of new contracts and initiatives across the country.

Warmworks has already helped more than 35,000 homes to become warmer, healthier and more energy efficient and is seeking to play a key role in the long-term drive to reduce carbon emissions and increase the availability of affordable, sustainable energy for all.

We care about our colleagues and appreciate the work they do, in return we offer a generous benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank holidays plus a day off on your birthday, a competitive pension scheme, social events to celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee recognition scheme and employee assistance program. Our team enjoys a supportive and friendly working environment.

Find out more & apply