Community / Volunteer / Communications Coordinator

The Bristol Bike Project

£19,500 pa (pro rata)

Paid • Either • Permanent

Sectors: sustainable transport

Closing date: Friday, 20 January 2017

The Bristol Bike Project (BBP) is looking to recruit a full time coordinator, or two part time coordinators, to:

  • Oversee and develop our community programmes
  • Support and develop our volunteers, and members
  • Lead our communications and marketing activity
  • Oversee the development and maintenance of the workshop space
  • Be a first point of contact for incoming enquiries (via email, social media etc.)

BBP was started in 2008 as a tiny operation in a back garden. Since then it has grown into one of Bristol’s best known, successful and well supported social enterprises. We are formed as a Co-operative Community Interest Company that is governed by our members (both volunteers and staff).

The growth of BBP has always been led by the energy and drive of those members and volunteers. Our strength has always been in members / volunteers identifying a need within our community and then developing services and programmes to meet that need. This social enterprising spirit also led to the development of our successful Trading Arm services (servicing and repairs, second hand bike sales, etc.). The role(s) that we are now advertising are described as ‘coordinator’ role(s) rather than ‘manager’ to reflect the value put on volunteer/member empowerment and enterprise. The successful applicant(s) will be experienced in working in this collaborative and empowering manner.

Another important value that we protect as a project is inclusivity – for service users, customers and volunteers alike. This has resulted in an incredibly wide range of services that provide an entry point to the project for most people from all walks of life. The challenge this provides, however, is that the overall project is often complex. The successful applicant(s) must be able to maintain oversight of this ‘big picture’ as a whole.

For more information of the objectives of BBP, our services and background, please go to our website (

The main responsibilities of the role(s) are outlined below. The responsibilities provide an indication of the capabilities that we will be expecting from the successful applicant(s) (in addition to the capabilities and values outlined above). We encourage the successful applicant(s) to bring their own experience to bear on the roles below and help shape the detail themselves.

Community programmes coordination

  • Support the individual programme coordinators, as required, to:
    • liaise with partner community organisations to recruit service users
    • recruit volunteers to support programmes
    • track funding and expenditure
    • evaluate and track social impact
  • Develop relationships with partner community organisations and Bristol City Council
  • Help set up new programmes
  • Coordinate funding applications for programmes (where required)
  • Coordinate BBP attendance and volunteer support at community events
  • Develop overall annual social impact report

Volunteer coordination

  • Work with other coordinators to understand the needs of the various programmes and volunteering sessions
  • Recruit new volunteers
  • Liaise with potential new volunteers to understand their own objectives and direct them to appropriate opportunities
  • Oversee the volunteer induction process (the actual induction is delivered by other coordinators)
  • Help develop volunteer training and development programme
  • Coordinate regular volunteer social events
  • Oversee the membership process
  • Develop ongoing process to review the volunteering experience at BBP

Communications and marketing coordination

  • Develop communications approach for all aspects of the project
  • Develop content for social media and longer form content for website / blog etc.
  • Encourage and support others in development of content
  • Manage website and social media platforms
  • Deal with media requests
  • Develop marketing and advertising approach and deliver

Workshop space coordination

  • Support the different improvement and maintenance activities/projects
  • Liaise with our landlord (Coexist)

General enquiries and email coordination

  • First point of contact for incoming enquiries via email and social media
  • Sharing responsibility for handling visitors, phone calls etc.

The successful applicant(s) will ideally also have experience of working in (or with) the community / voluntary sector; developing relationships with partner organisations; developing new processes and systems.

Applicants could apply for either a full time role of 37.5 hours a week, or for one of two part time roles (where the 37.5 hours per week would be split between them).

The salary is £19,500 per year (pro rata if part time) and the role(s) are permanent contracts. Start date would ideally be mid February but we will be flexible to attract the right candidate(s).

How to Apply:

Please send a CV and covering letter (your interest in the role(s) and why you would be suitable) to Please indicate whether you are applying for a full time role or part time role. If you are applying for a part time role please indicate your desired number of hours as well as which of the areas of responsibility (listed above) that you could perform. Closing date for applications is Friday 20th January 2017. If you have any further questions, please get in touch via email.

Please mention when responding to this ad.